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Virtual Food Pro Frequently Asked Questions

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What is the Physical Activity-Nutrition Rebate program?
One of IBM’s Healthy Living Rebate programs for 2007, the $150 Physical Activity-Nutrition Rebate rewards eligible employees for completing either an online physical activity program or a nutrition/weight management program. All program details can be found on the Wellness for Life website.

Who is eligible for the rebate?
The 2007 Physical Activity-Nutrition Rebate is available to regular active employees who elected to participate during the annual benefits enrollment period last fall. The program is not available to supplemental employees, new hires in 2007, retirees, spouses/domestic partners, or other dependents.

What if I elected to participate during annual enrollment, but the Virtual Food Pro site indicates that I am not eligible?
Please submit a Help Desk ticket via the help links at the top or bottom of each Virtual Food Pro page. Please include your employee serial number with your inquiry.

Can I change my mind and do one of the Physical Activity options to earn the rebate instead?
Yes. You can always go back to the Wellness for Life web site and follow the instructions for one of the physical activity options instead. Credit cannot be combined, however, between physical activity and nutrition or weight management.

Can I earn a rebate for the Nutrition/Weight Management option if I already earned one for one of the Physical Activity options this year, or vice versa?
No. Eligible employees can only receive one $150 Physical Activity-Nutrition Rebate in 2007. You are, of course, encouraged to utilize all wellness tools available to you even if the one-time rebate has already been earned.

What is involved in the Nutrition/Weight Management option to earn the rebate?
Three steps are required on the Virtual Food Pro site to earn the rebate:
  • Step 1: Complete the three-question online self-assessment upon entering the site.These questions help assess your food habits, eating patterns, and confidence in controlling behavior.
  • Step 2: Complete program set-up, which involves setting goals and further customizing your program.
  • Step 3: Utilize site features of your choice in preparation for your 12-week re-assessment. The same three-question online self-assessment will be used to help evaluate your progress.
How do I choose whether to concentrate on Nutrition or on Weight Management?
During program set-up (Step 2), you will be given the choice along with information about what each focus entails. Program guidance, home page features, and email options will differ between the two, but you will always have access to all site tools and resources.

Can I change my concentration (Nutrition vs. Weight Management)?
Yes. Following program set-up (Step 2), you can switch your concentration at any time via the Account/Email Preferences link in the upper left-hand side of your Virtual Food Pro home page. From here you need to click the "Reset" link, and then click your My Home tab. You will then be taken through the setup process again and can choose a different focus.

Will I lose data if I switch concentrations (Nutrition vs. Weight Management)?
No. Switching between concentrations will not affect your data or your progress towards earning your rebate. You will, however, be directed to new program set-up pages and be given new program guidance.

How are the three steps tracked?
As each step is completed, a checkmark will appear for that step in the Rebate Status box, located in the top right-hand corner of every Virtual Food Pro page. The same information will be reflected on the Wellness for Life web site.

What if a checkmark does not appear for one of the steps I completed?
First, confirm that you completed the step in entirety. Then submit a Help Desk ticket via the help links at the top or bottom of each Virtual Food Pro page, describing the issue.

How will I know when my 12-week re-assessment is available?
The Step 3 page, accessible from the Rebate Status box in the upper right-hand corner of every Virtual Food Pro page, will indicate when your re-assessment will be available. At that time, a link to the re-assessment will be available on that same page. An email will also be sent to your email address provided on the Wellness for Life web site to alert you that the re-assessment is available.

What is the deadline to complete the program requirements?
All rebate steps must be completed by December 3, 2007.

How do I know when my rebate is being processed?
Following completion of the 12-week re-assessment, you should see a confirmation page indicating that all program steps are complete and your rebate will be processed, as well as an email providing the same information. The Wellness for Life web site will also specify when your rebate is submitted to payroll for processing. Keep in mind, rebate processing is completed twice a month based on the payroll cycle, so there may be some lag time between when you finish the last step and when the Wellness for Life web site indicates that your rebate was submitted for processing.

When will I receive my rebate?
Please allow up to six weeks for payment to be received in your paycheck. It will be treated as taxable income.

What if I should have received my rebate, but haven’t?
First, confirm that all program requirements were completed. Make sure checkmarks appear for all three steps in the Rebate Status box in the top right-hand corner of every Virtual Food Pro page. This should also be reflected on the Wellness for Life web site.

Second, check to see if payment was included in any of your paychecks since completing the requirements. The rebate would appear on your pay statement and is treated as taxable income.

After confirming that all program requirements were met, payment has not been received, and six weeks have passed, please submit a Help Desk ticket via the help links at the top or bottom of each Virtual Food Pro page to inquire about the issue.

Where do I find the other IBM Healthy Living Rebate programs?
Preventive Care Rebate and New Hire Smoke-Free Rebate program information can be found on the Wellness for Life web site.

Other questions?
To submit a Help Desk ticket or view technical FAQs, click the help links at the top or bottom of every Virtual Food Pro page.

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