Secrets of Success

Samsung Customer Service



Our brand new Plasma tv broke after about 2 months of us purchasing it. Something happened and the screen had a crack (underneath) it and the tv did not display a picture. We called up the place we had bought an extended warrenty from and were told it wasn't covered. We called Samsung up and they apologized, sent over a repair company to pick up the tv, replaced parts and returned it, free of charge! Best customer service I've ever experienced!

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Member Comments

  • On the other hand, an internal component called a capacitor has broken on our samsung tv and they refuse to fix it. After researching and finding out that there are lawsuits against them on this tv model and faulty part, it is frustrating that they won't own up to their mistake and fix this problem. It took our tv 12 hours to turn on due to this issue. Now it is useless...who wants to turn the tv on to watch it 12 hours later!? - by KLWALDON
  • Good to know. I have a Samsung, too. - by PHCALEF

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