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MAGNOLIA416's Photo MAGNOLIA416 Posts: 5,548
9/5/13 4:07 P

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That's an excellent idea! I'm going to try the spreadsheet and see how that flies. Thanks!!!

If you don't like the road you're walking, start paving another one!

Dolly Parton


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NEWMOMOVER40's Photo NEWMOMOVER40 SparkPoints: (0)
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9/5/13 3:31 P

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Hmm. She has put you in a difficult position. I think there are probably some ALA statements on patron confidentiality that you could use to explain to her why it would not be appropriate for you to cc her on every correspondence with patrons. (Even if an inquiry isn't personal, it's still private, regardless of what it's about.) But, instead of starting with that, if I were in your spot I would suggest a really spiffy tracking tool. Maybe a spreadsheet kept on Google Docs that you could share with her, where you could enter in the type of request and a timestamp, and even the amount of time spent on the question. From a standpoint of tracking productivity, that is more useful information for her anyway. Good luck!

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MAGNOLIA416's Photo MAGNOLIA416 Posts: 5,548
9/5/13 11:31 A

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Hello!

I have a side-job as librarian for a small dental hygiene college. I'm on campus once a month for two hours, and otherwise I answer reference questions by email. I've been billing about 15 mins per question. Now the boss wants to know more about how to pay me and how much work I do from home. So she asked that I cc her on all email I write to students. Do you think that's okay?Should I let the students know that the director of the school will be CCed on all correspondence with the librarian?

They don't ask personal questions, they only ask about finding open access articles online or how to cite something.

thanks!

If you don't like the road you're walking, start paving another one!

Dolly Parton


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