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CD24632345 SparkPoints: (5,821)
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5/30/19 12:12 P

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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
5/29/19 10:20 P

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Sorry, I do not have an update yet, but I haven't forgotten about you. The tech team is in the middle of a big project and have this on their list to look at when they have a chance and I will let you know as soon as I hear from them.

Sorry for the inconvenience!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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CD24632345 SparkPoints: (5,821)
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5/29/19 4:13 P

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CD24632345 SparkPoints: (5,821)
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5/21/19 4:13 P

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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
5/21/19 3:56 P

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It's still not showing as connected. Can you take a screenshot of the screen showing all those toggles as being on in the settings screen and send it in a regular email to me at denise@sparkpeople.com?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,874
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
CD24632345 SparkPoints: (5,821)
Fitness Minutes: (637)
Posts: 717
5/21/19 3:43 P

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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
5/21/19 3:38 P

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The only other way to connect it when it's not a new app installation is to do the following:

Open the SparkPeople app
Tap MySpark in bottom menu
Tap the Settings tab
Tap Connect Devices/Apps
Tap the “Settings” button under “Apple Health”
Follow the on-screen instructions to do the following:
Exit SP Mobile and open the Settings app.
Tap Privacy
Tap Health
Tap SparkPeople
To enable access, toggle any/all switches to ON (green). To disable access, toggle any/all switches to OFF (white).
Re-open SP Mobile and navigate to the Home screen
You should start to see data in the Exercise section of the Log screen within 5 minutes.

Once you do that and it's connected, I should see a link on the back end of things, but I'm not seeing that at this time, so if you will try the above again to see if that will finally connect for you, then let me know once you have and I can look on the back end again to see if it's actually connected.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,874
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
CD24632345 SparkPoints: (5,821)
Fitness Minutes: (637)
Posts: 717
5/21/19 3:19 P

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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
5/21/19 3:12 P

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I still don't see a connection for Apple Health on your account. Are you sure you're signed into the app with the username of hikingsteve?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,874
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
CD24632345 SparkPoints: (5,821)
Fitness Minutes: (637)
Posts: 717
5/21/19 1:38 P

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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
5/21/19 1:05 P

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I don't see that you are connected at this point. Did you disconnect it? Please try uninstalling the app and then reinstall it, then go to the log screen of the app and try following the prompt that way.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,874
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
CD24632345 SparkPoints: (5,821)
Fitness Minutes: (637)
Posts: 717
5/21/19 10:51 A

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