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TIKATAKAWITHA's Photo TIKATAKAWITHA Posts: 1,503
5/2/19 10:25 A

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Thanks so much! I'll let her know they the two apps are "fighting for attention" so to speak.

5/1/58 Mom 1/3/02

Breast Cancer! Say It! Fight It! Cure It! Damm It!

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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,459
5/1/19 5:31 P

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The connection looks ok as far as our side of things. However, I do see that she also has a Garmin syncing with her account, so that may be causing some issues for Runkeeper to not sync. Having multiple devices/apps can cause issues such as not syncing one or all of their connected devices/apps, so we would recommend only having one connected. Of course, she can try to keep both connected, but likely she will continue to run into issues with that. For Runkeeper in general, there are no error messages on her account, so she could try reauthorizing the connection to see if that helps, but we don't have any control over how quickly they send over the data from there AND the Garmin connection may be causing some of that issue as well (basically overriding any info coming from Runkeeper).

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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TIKATAKAWITHA's Photo TIKATAKAWITHA Posts: 1,503
5/1/19 3:39 P

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It is CINDILP. Thank you for looking.

5/1/58 Mom 1/3/02

Breast Cancer! Say It! Fight It! Cure It! Damm It!

Light It Up Blue for World Autism Awareness!!

Have you ever wondered where your bills go after you spend them? Check out www.wheresgeorge.com It's free to join and fun to do.


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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,459
5/1/19 3:33 P

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What is her SparkPeople username? I can look at her account to see if we are receiving any errors for that connection.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
TIKATAKAWITHA's Photo TIKATAKAWITHA Posts: 1,503
5/1/19 3:05 P

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I've had a member of my group say their Runkeeper isn't syncing with SparkPeople. She's waited, tried uninstalling and reinstalling the app, etc. Does anyone have another idea she can try?

I looked and the last time I used my Runkeeper app it synced so I'm not sure what to tell her.

5/1/58 Mom 1/3/02

Breast Cancer! Say It! Fight It! Cure It! Damm It!

Light It Up Blue for World Autism Awareness!!

Have you ever wondered where your bills go after you spend them? Check out www.wheresgeorge.com It's free to join and fun to do.


 current weight: 222.4 
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