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IAN2409's Photo IAN2409 SparkPoints: (9,527)
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4/25/19 12:07 A

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Ah ok. well I guess that solves the mystery. Thanks!

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,582
4/24/19 11:51 P

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That one is from a year ago and it appears that anything a year old (or more) in the Community Feed is basically archived and the comments don't show (whether it's a text only post or photo post). Anything less than a year old will still show the comments.

Sorry for the confusion!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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IAN2409's Photo IAN2409 SparkPoints: (9,527)
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4/24/19 11:38 P

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Hi Denise,

Here's what I see. I picked just one picture..this one (www.sparkpeople.com/myspark/community-goal
-feed-detail.asp?post=275085
) On my phone, in the app, it shows 19 comments but it doesn't show what they are. On my phone, in the browser, the same pic shows 0 comments. On desktop, both show the same 19 comments but not what they are and I can't click on them.

???

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,582
4/23/19 11:26 A

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I checked your account on the computer and all of those showed when I looked (whether I looked at your pictures in the Community Feed or your SparkPage). Can you try a different browser other than IE (Chrome or Firefox work best wtih the site) to see if you get the same issue? When you're on your phone, are you using the app or your phone's browser to access the website?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 181,333
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
IAN2409's Photo IAN2409 SparkPoints: (9,527)
Fitness Minutes: (7,122)
Posts: 1,813
4/22/19 11:53 P

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Hi, thanks for your help!

So I'm not using a VPN. I may have in the past (not sure?). Would that affect it permanently if I had? I tried in IE and on my phone and am seeing the same thing.

Here's what I'm seeing. It's only in photos posted to the community feed. Some of those photos when I click into them show the number of likes and number of comments then list out the comments. Others show the number of likes and the number of comments but don't list out the comments and there's no way for me to click into them...



SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,582
4/20/19 5:44 P

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I was able to see your comments on photos that have them when I checked your account. Are you using a VPN by chance? If so, you may be getting an IP address for a location that is having trouble with that feature. If not, have you tried a different browser and/or computer?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 181,333
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
IAN2409's Photo IAN2409 SparkPoints: (9,527)
Fitness Minutes: (7,122)
Posts: 1,813
4/20/19 2:25 P

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Hi Denise, I’m in the US though some EU friends had mentioned a similar problem.

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,582
4/20/19 10:22 A

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Do you happen to be in the EU? If so, there is a known issue for members from there not being able to see those and it is on the list for the team to look into when they have a chance.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 181,333
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
IAN2409's Photo IAN2409 SparkPoints: (9,527)
Fitness Minutes: (7,122)
Posts: 1,813
4/20/19 12:18 A

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Some of my pictures have comments but I can't seem to click anywhere that I can read them. Clicking on the number and the "comment bubble" doesn't do anything.

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