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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 67,111
2/4/19 1:08 P

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This has been fixed. Sorry for the inconvenience!

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
JUTTAVER Posts: 20
1/31/19 1:29 P

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If you see a link to try premium free for two weeks click on it. It list all the features you get with premium. Premium workouts are listed as a feature of the premium subscription

JUTTAVER Posts: 20
1/31/19 1:02 P

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LUANN_IN_PA Posts: 30,398
1/30/19 10:45 A

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"Sorry to hear that, just curious, where are the workouts?

I didn't even know Premium offered that.

I have had Premium for 2 years,"

Workout are available to everyone, not just Premium members.

"We cannot change the cards we are dealt, just how we play the hand."
~ Randy Pausch

"There's a difference between interest and commitment. When you're interested in doing something, you do it only when circumstance permit. When you're committed to something, you accept no excuses, only results."
~ Art Turock

"We have a saying in Tibet: If a problem can be solved, there is no use worrying about it. If it can't be solved, worrying will do no good."
~ 7 Years in T
SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 67,111
1/29/19 6:26 A

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Hello

I'm sorry you're having trouble. The info we have from the Apple Store shows you were paid through 1/25, which is why you'd be seeing ads now. Did you make a recent payment that might not be showing up on our side? If so, would you be able to send me a screenshot of your payment receipt? You can email to jen@sparkpeople.com

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
ANEMIC_OAK's Photo ANEMIC_OAK SparkPoints: (27,780)
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1/29/19 5:32 A

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@JUTTAVER

Sorry to hear that, just curious, where are the workouts?

I didn't even know Premium offered that.

I have had Premium for 2 years,



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JUTTAVER Posts: 20
1/29/19 2:36 A

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Paying for premium not getting premium services. Still getting ads not able to access workouts. When I click on the workouts or data sharing I get an offer to try premium for a free trial. I am paying for premium !!!!!!!!!

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