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LUANN_IN_PA Posts: 30,471
1/11/19 2:22 P

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It was widely announced before and after it happened.

"We cannot change the cards we are dealt, just how we play the hand."
~ Randy Pausch

"There's a difference between interest and commitment. When you're interested in doing something, you do it only when circumstance permit. When you're committed to something, you accept no excuses, only results."
~ Art Turock

"We have a saying in Tibet: If a problem can be solved, there is no use worrying about it. If it can't be solved, worrying will do no good."
~ 7 Years in T
ARACHNEWEB Posts: 1
1/11/19 6:34 A

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This would have been helpful to know. I have been fighting with it for a week.

SPARK_MERLE's Photo SPARK_MERLE Posts: 9,179
1/2/19 1:14 P

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Agreed. Thanks for the feedback.

Happy travels!

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale
JEFFCANN's Photo JEFFCANN Posts: 284
1/2/19 7:29 A

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Thank you for the explanation. It would be helpful if the mobile app provided a better error message that indicated that the app is not available for use outside the U.S.

Pray as though everything depended on God;
act as though everything depended on you.
St. Ignatius of Loyola


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SPARK_MERLE's Photo SPARK_MERLE Posts: 9,179
1/1/19 6:33 P

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Hi,

Sorry, but we discontinued our apps' availability/use in Europe. It has to do with complying to their GDPR (General Data Protection Regulation) guidelines. You can still use our mobile site and desktop site from your mobile device or a computer while in Europe.

Sorry for any inconvenience. Thanks for asking.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale
JEFFCANN's Photo JEFFCANN Posts: 284
1/1/19 6:05 P

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Good evening,

Not sure of the issue, but the mobile app (Andriod) is not letting me login. I'm on vacation in the United Kingdom. From the same phone, I can login to www.sparkpeople.com.

When I try to login with the mobile, app I receive the "Oops Incorrect Username and / or password"

Of course, I am using the same password in the web site and the mobile app.

I checked the permissions for the mobile app on my phone and these are set:

Camera - allowed
Contacts - not allowed
Location - allowed
Storage - allowed

Finally, I did a 'force stop' of the mobile app, cleared the data and cache and tried again with the same error message.

Please advise.

Pray as though everything depended on God;
act as though everything depended on you.
St. Ignatius of Loyola


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