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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,583
12/21/18 9:48 P

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If you click too quickly and don't allow the site/app to catch up with the clicks/taps, then that doesn't allow the server to pick up all or any of the servings of water. Other that, I haven't been able to replicate this issue yet in the app or on the website. So if it happens again, please let me know and let me know what steps you did to track it and if it is on the app or website and if it's the website, which browser and version of browser.

Thanks!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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ABELAWSKI's Photo ABELAWSKI SparkPoints: (21,876)
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12/21/18 3:15 P

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FYI - I've had similar issues. In fact, there have been times that the app will simply not track water at all and I have to log into a PC to make it work.



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LOSINGLINNDY's Photo LOSINGLINNDY Posts: 29,690
12/19/18 7:11 P

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I always get the spark points for entering it. But I will check.

Linn
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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,583
12/19/18 3:37 P

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If you are entering it in the morning, then you may want to check later in the day to make sure it saved. If it didn't save, then make note of the time and how/where you entered that (iPad app, iPhone app on the iPad, browser on the iPad, or browser on the computer) to try and figure out if there is a pattern when it isn't saving for you.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 181,386
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
LOSINGLINNDY's Photo LOSINGLINNDY Posts: 29,690
12/19/18 11:47 A

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I enter from my I-Pad or from my desk top computer usually in the morning. I measure my water ahead so I know how much I will drink for sure during the day. I always check to see that the white check in the orange circle is there as I enter from the old start page.

Edited by: LOSINGLINNDY at: 12/19/2018 (12:02)
Linn
Just do it no matter what!
Mojave Desert, CA
Pacific time zone
BL Black Panther Fall Team, Leader
BL Leader Team, Co Leader
Biggest Loser Fall All Teams, Co Leader




www.sparkpeople.com/myspark/sa_team_
bonus_points.asp
www.sparkpeople.com/myspark/sa_team_
bonus_points.asp


 current weight: 183.0 
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219.75
201.5
183.25
165
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,583
12/19/18 10:54 A

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At what time are you typically entering that data? Are you entering it on the website or the app?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 181,386
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
OVERKILL007's Photo OVERKILL007 SparkPoints: (217,942)
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12/18/18 2:07 A

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The same thing is happening to me. I enter the water and it goes back to zero. I’ve been on here for 10 years... I know it’s a glitch and not something I’m doing wrong.



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LOSINGLINNDY's Photo LOSINGLINNDY Posts: 29,690
12/17/18 3:44 P

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But I did enter my water on that day. I do it every day because I do not want to break my streak. There must have been a glitch somewhere.

Linn

Linn
Just do it no matter what!
Mojave Desert, CA
Pacific time zone
BL Black Panther Fall Team, Leader
BL Leader Team, Co Leader
Biggest Loser Fall All Teams, Co Leader




www.sparkpeople.com/myspark/sa_team_
bonus_points.asp
www.sparkpeople.com/myspark/sa_team_
bonus_points.asp


 current weight: 183.0 
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165
LUANN_IN_PA Posts: 30,399
12/17/18 3:19 P

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"Why do you drop me back to zero when I post it every day?"
They wouldn't do that to you!

"We cannot change the cards we are dealt, just how we play the hand."
~ Randy Pausch

"There's a difference between interest and commitment. When you're interested in doing something, you do it only when circumstance permit. When you're committed to something, you accept no excuses, only results."
~ Art Turock

"We have a saying in Tibet: If a problem can be solved, there is no use worrying about it. If it can't be solved, worrying will do no good."
~ 7 Years in T
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,583
12/17/18 1:13 P

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I checked your account and the streak started over on the 13th because you don't have any water logged on the 12th. If you go to your Nutrition Tracker and go to the water tracker, you will see that nothing was entered/saved there for that day (you can also see that if you go to your Other Goals page for last week and you'll see that spot has a plus sign because nothing was entered). If you go back to that date and enter at least 8 cups, your streak will update accordingly.

Hope that helps!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 181,386
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
LOSINGLINNDY's Photo LOSINGLINNDY Posts: 29,690
12/17/18 11:46 A

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Each day I check into SP and spin the wheel and post my goal of 8 glasses of water
per day. Somehow my numbers of consecutive days of drinking my water keep getting dropped back to zero and started over. This last time I was up to 175 consecutive days before that happened. Why do you drop me back to zero when I post it every day? Is this a technical problem.

My days checking in and spinning the wheel do not seem to be affected.

Losinglinndy


Linn
Just do it no matter what!
Mojave Desert, CA
Pacific time zone
BL Black Panther Fall Team, Leader
BL Leader Team, Co Leader
Biggest Loser Fall All Teams, Co Leader




www.sparkpeople.com/myspark/sa_team_
bonus_points.asp
www.sparkpeople.com/myspark/sa_team_
bonus_points.asp


 current weight: 183.0 
238
219.75
201.5
183.25
165
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