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TREEGARDNER84 SparkPoints: (356)
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12/8/18 11:32 P

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Well thank you for answering!

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,589
12/8/18 11:08 P

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emoticon That's unusual. It just sounds like Apple is being a little slow to send it to us then. There is nothing else we can do to speed it up from this end. I hope it speeds up for you!

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


TREEGARDNER84 SparkPoints: (356)
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12/8/18 10:44 P

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Yes, I tried that, but it doesn't seem to be doing anything.

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,589
12/8/18 8:40 P

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Hi - I know sometimes Apple can be a little slow to sync to us. You might give that manual sync process a try that I described in my earlier post and see if that helps pull your data over sooner.

emoticon

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


TREEGARDNER84 SparkPoints: (356)
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12/8/18 8:09 P

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Hi. I saw that too, but when I look at the current day, it's not there. It seems like it doesn't show up until after the fact.

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,589
12/8/18 5:25 P

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Hello,

I see that it did sync some steps for yesterday (12/7). Does it seem to be working okay now? Please note that you must log into the SparkPeople app in order to trigger Apple Health to send us your info. If needed, you can manually trigger a sync through these steps:

On the SparkPeople app Log screen, in the Exercise section, there is a bar that shows steps and distance. Tapping this bar will send that day’s Apple Health data to SparkPeople. Note, it will take a few minutes for the data to be processed and visible on the Log screen. Refresh the screen after some time to see the data. (An easy way to refresh is to use the arrows at the top to go to the previous day and then back to current day.)

I hope this helps!

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


TREEGARDNER84 SparkPoints: (356)
Fitness Minutes: (0)
Posts: 4
12/8/18 2:09 A

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The SparkPeople app doesn’t seem to be syncing with my phone to add in my steps. I’ve made sure it’s turned on in the settings. Wondering if this is an issue on my end or SparkPeople’s end. Thanks.

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