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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 66,484
11/13/18 10:29 A

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Glad it's all working again!

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
RAYLINSTEPHENS's Photo RAYLINSTEPHENS Posts: 40,841
11/13/18 10:28 A

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I tried everything - and finally got it back.

Then I used "CTRL & Scroll" to make the print bigger and lost it! So all I had to do was "CTRL & Scroll" to make the print smaller again and Voila! it fixed it!

Even making my browser the full screen didn't do a thing because I tried that yesterday.

I came back to post because I can't be the only "Blind Old Lady" using SparkPeople.

Thank you for all your help. The emails came back when I was told to "re-verify" my email address. SP was already in my address book, but I went ahead and added it again and the emails started coming again.

WooHoo!! Thank you so much!
Linda

Linda
Central Time Zone
page 39 in The Spark

Back to 169 with Ray's Heart Valve recovery :(
but he was worth every pound I put back on.

Lifetime Spirited Underdog!

I didn't "make it happen" the first time, I "made it happen" the last time! .... And I will make it happen again!



 current weight: 130.3 
210
188.75
167.5
146.25
125
SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 66,484
11/12/18 11:29 A

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Coach Denise sent you a test message and we could see the "New SparkMail" icon at the top of your Start page. Can you see it now? If not, my guess is that your browser is blocking the image for some reason. What browser are you using?

Thanks,

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
RAYLINSTEPHENS's Photo RAYLINSTEPHENS Posts: 40,841
11/12/18 8:45 A

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Thank you very much for your assistance.

Yes, the "you've got mail" icon was a big help to me and I do miss it.

Huggers,
linda

Linda
Central Time Zone
page 39 in The Spark

Back to 169 with Ray's Heart Valve recovery :(
but he was worth every pound I put back on.

Lifetime Spirited Underdog!

I didn't "make it happen" the first time, I "made it happen" the last time! .... And I will make it happen again!



 current weight: 130.3 
210
188.75
167.5
146.25
125
SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 66,484
11/11/18 3:02 P

SparkPeople Team Member

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I'm glad the emails are back. You should still see the icon at the top of the page, so I"ll ask our tech folks if they can figure out where that went.

Thanks,

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
RAYLINSTEPHENS's Photo RAYLINSTEPHENS Posts: 40,841
11/11/18 10:40 A

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Thank you! The emails are back - only the icon is missing at the top of the page.
But I wonder if the "toolbar" has been changed at the top of the page? Perhaps no one gets the SparkMail icon anymore?

At least with the emails, I know to check my mail.

Huggers,
linda

Linda
Central Time Zone
page 39 in The Spark

Back to 169 with Ray's Heart Valve recovery :(
but he was worth every pound I put back on.

Lifetime Spirited Underdog!

I didn't "make it happen" the first time, I "made it happen" the last time! .... And I will make it happen again!



 current weight: 130.3 
210
188.75
167.5
146.25
125
SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 66,484
11/10/18 7:31 P

SparkPeople Team Member

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Let me know if it happens again and I'll see what we can do.

Thanks!

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
RAYLINSTEPHENS's Photo RAYLINSTEPHENS Posts: 40,841
11/10/18 3:46 P

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It seems to be all SparkMails.

I reset my preferences to no alerts and saved, then put back to all alerts and saved. No change. Logged out - then back in - no change.

I use Firefox but have used it for more than 10 years now. Very confusing.

Thank you for trying to help me. I do need to "know" when I have SparkMail.



Linda
Central Time Zone
page 39 in The Spark

Back to 169 with Ray's Heart Valve recovery :(
but he was worth every pound I put back on.

Lifetime Spirited Underdog!

I didn't "make it happen" the first time, I "made it happen" the last time! .... And I will make it happen again!



 current weight: 130.3 
210
188.75
167.5
146.25
125
SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 66,484
11/10/18 2:27 P

SparkPeople Team Member

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Does it seem like it's only SparkMails from a team, or is it messages from individual members as well?

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
RAYLINSTEPHENS's Photo RAYLINSTEPHENS Posts: 40,841
11/10/18 10:57 A

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I'm getting the SparkMails - I just don't get anything to let me know I have SparkMails.

This morning there was a reminder to do Weigh-In on my 5% Challenge team but no icon telling me that I had a SparkMail.

This only happened this week; we have a DOTD (Dawg of the Day) on the 5% Spirited Underdawgs - but I had missed 3 of the mailings because there was no icon and no email to me. I just don't think to check my SparkMail inbox unless I see the icon.

Thank you Coach Jen, I hope there is a solution for this.

Oh! YES! I am getting other emails from SparkPeople, ie: goodies and blog comments, comments on my SparkPage. Just nothing about SparkMail.

Linda
Central Time Zone
page 39 in The Spark

Back to 169 with Ray's Heart Valve recovery :(
but he was worth every pound I put back on.

Lifetime Spirited Underdog!

I didn't "make it happen" the first time, I "made it happen" the last time! .... And I will make it happen again!



 current weight: 130.3 
210
188.75
167.5
146.25
125
SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 66,484
11/10/18 9:52 A

SparkPeople Team Member

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Are you getting other emails from SparkPeople? Just not those?

Can you let us know the next time you don't see that icon at the top of your Start page?

Thanks,

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
RAYLINSTEPHENS's Photo RAYLINSTEPHENS Posts: 40,841
11/10/18 8:18 A

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This week I missed several SparkMails because I got no emails and up at the top of the page, no alert that I had new mail?

Is there a problem? I even logged out and back in but still, no alerts for new SparkMails.

Please help me as I missed several that made me very sad.

Thank you,
RayLinStephens aka Linda

Linda
Central Time Zone
page 39 in The Spark

Back to 169 with Ray's Heart Valve recovery :(
but he was worth every pound I put back on.

Lifetime Spirited Underdog!

I didn't "make it happen" the first time, I "made it happen" the last time! .... And I will make it happen again!



 current weight: 130.3 
210
188.75
167.5
146.25
125
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