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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 66,395
11/1/18 6:57 P

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It's based on your IP address, which our system must be picking up as being in the EU.

While you can't use the app, you can still access the full or mobile site through your phone's browser.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
LYKKELIG's Photo LYKKELIG Posts: 337
11/1/18 4:31 P

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Sorry, just to clarify - rules of the SparkPeople or GDPR? Because GDPR does not relate to Ukraine. I can tell you as a lawyer.

Timezone: GMT+2, EST difference - 7 hours.


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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 66,395
11/1/18 1:57 P

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It looks like Ukraine does fall under those rules, which is why you can no longer access the app.

Sorry about that,

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
LYKKELIG's Photo LYKKELIG Posts: 337
11/1/18 10:25 A

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I live in Ukraine, that's not EU as far as I know. I haven't got any notifications on the access limitations and the desktop version is still available.

Timezone: GMT+2, EST difference - 7 hours.


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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 66,395
10/31/18 9:30 A

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Are you in the EU? If so, the app is no longer available due to GDPR.

Sorry about that,

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
LYKKELIG's Photo LYKKELIG Posts: 337
10/31/18 8:29 A

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Hi.
The name of the topic says it all - one day I've opened the app on my iPhone and got an error message on the start page. I've logged out and since then after I provide my nickname, password and push the button the login page just clears my password and nickname and that's it. I have iPhone 6 with the last version of ios.
Meanwhile, I'm able to log in on the desktop version with the same credentials.

Timezone: GMT+2, EST difference - 7 hours.


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