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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,527
10/26/18 2:33 P

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Hi GOALIEGRANDMA3,

I'm sorry to hear that. Your account had an outdated weight goal. I updated that to be a future goal date. Please try our app again to see if this fixed things for you.

If the freezing continues, here are a couple other things that typically fix that in case you have not already tried these.

1. Completely shut down your phone (not just the restart function) and see if the app works better when you start back up.

2. If #1 doesn't help, uninstall our app, restart your phone and download and install a new copy of our app.

Do you happen to notice if any particular ad might be loading when the app freezes? If so, please take a screenshot of that ad and post it here or email it to me at merle@sparkpeople.com and I will ask our ad team to check into that. They will also want to know specific phone model you have and what version operating system is on it.

Hope this helps!

Spark_Merle



~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


GOALIEGRANDMA3's Photo GOALIEGRANDMA3 SparkPoints: (123,097)
Fitness Minutes: (76,513)
Posts: 8,069
10/26/18 1:22 P

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My app on my verizon phone keeps closing also. It's getting to be quite annoying. Ive reported it several times.

My name is Martha.
My new ticker shows me slow as a bunny and going up and down . I want to level out


"Which we hope ever to do with ease we must first learn to do with diligence."

Samuel Johnson

______



 current weight: 141.2 
141.2
138.9
136.6
134.3
132
SPARK_MERLE's Photo SPARK_MERLE Posts: 8,527
10/25/18 12:13 A

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Hi,

I'm sorry you are having trouble with that happening. I checked your account and you had an outdated goal (your weight goal date was set too soon). I updated that with a future date to see if that will help. Sometimes a goal issue like that can cause some problems in the app. Please try restarting your mobile device and then give the app another try.

I hope this helps! Let me know if the issue continues.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


GETITDONE79's Photo GETITDONE79 Posts: 1,386
10/24/18 7:16 P

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My other apps don’t have this problem. I have uninstalled and reinstalled.

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