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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,055
11/6/18 11:05 A

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Sorry it took them so long to get to that, but they have looked at it and made a small change in hopes that will fix it for you. They weren't able to get the app to crash when signed into your account, but hopefully what they did will help you. I just sent an email to your email address on your SparkPeople account with a link to reset the password for your account so you can get back into it.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
MIAMIRN's Photo MIAMIRN Posts: 2,283
11/3/18 11:39 P

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Hi Coach Denise

emoticon

Any progress?

Thanks!

emoticon emoticon

My name is Elona and I am a FIRECRACKER! (5% Fall Challenge)
I am in Miami, Florida EST (alternatively, I live in Calamba, Philippines, GMT+8)
Love life! Never, never give up! Never give in, never give in, never; never; never; never give in nothing, great or small, large or petty. Never give in except to convictions of honor and good sense.- Winston Churchill When you have a lemon, make lemonade!
www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=70180


 current weight: 124.8 
186
170.7
155.4
140.1
124.8
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,055
10/29/18 9:21 A

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We can do that on our end and then when he's done looking into your account on the app, I will send you an email with a password reset link (that will come from my email address of denise@sparkpeople.com). While he has it reset so he can take a look, you won't be able to access it, but that shouldn't take long (I just don't know exactly when he'll get in there).
,
Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
MIAMIRN's Photo MIAMIRN Posts: 2,283
10/27/18 7:59 P

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Hi Denise,

Yes I can reset my password for your developer. Can you tell me how to do this please?

Thanks very much! :)

My name is Elona and I am a FIRECRACKER! (5% Fall Challenge)
I am in Miami, Florida EST (alternatively, I live in Calamba, Philippines, GMT+8)
Love life! Never, never give up! Never give in, never give in, never; never; never; never give in nothing, great or small, large or petty. Never give in except to convictions of honor and good sense.- Winston Churchill When you have a lemon, make lemonade!
www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=70180


 current weight: 124.8 
186
170.7
155.4
140.1
124.8
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,055
10/25/18 2:28 P

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Would it be ok for us to reset your password so our app developer can log into the app with your account? We would then reset it once he's done looking at this for you and I will send you a link to your email address on file with a password reset link once he's done so you can get back into your account. Please let me know as soon as you can if that would be ok.

Thanks!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
MIAMIRN's Photo MIAMIRN Posts: 2,283
10/23/18 8:10 P

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Hi Denise,

Can you tell the developer I can access the mobile app when I go to Chrome. I am not accessing the desktop version, it sends me directly to the mobile version from Chrome. It doesn't give me an error. But when I try to access it from the app on my start screen on my iphone that's when I get the error.

I'm going to try to see if I can sinc the SP app from Chrome Apple Health with the steps you gave me on another thread., (Not the desktop version) with Apple Health.

I'll let you know how it goes after I try it.

Thanks!

My name is Elona and I am a FIRECRACKER! (5% Fall Challenge)
I am in Miami, Florida EST (alternatively, I live in Calamba, Philippines, GMT+8)
Love life! Never, never give up! Never give in, never give in, never; never; never; never give in nothing, great or small, large or petty. Never give in except to convictions of honor and good sense.- Winston Churchill When you have a lemon, make lemonade!
www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=70180


 current weight: 124.8 
186
170.7
155.4
140.1
124.8
MIAMIRN's Photo MIAMIRN Posts: 2,283
10/22/18 7:44 P

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Thanks! emoticon

Have a great day :) emoticon emoticon

My name is Elona and I am a FIRECRACKER! (5% Fall Challenge)
I am in Miami, Florida EST (alternatively, I live in Calamba, Philippines, GMT+8)
Love life! Never, never give up! Never give in, never give in, never; never; never; never give in nothing, great or small, large or petty. Never give in except to convictions of honor and good sense.- Winston Churchill When you have a lemon, make lemonade!
www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=70180


 current weight: 124.8 
186
170.7
155.4
140.1
124.8
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,055
10/22/18 5:22 P

SparkPeople Team Member

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Sorry to hear you're having trouble with that! I have sent your note to our app developer and will let you know what he says once I hear back.

Thanks for your patience!

Coach Denise


"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
MIAMIRN's Photo MIAMIRN Posts: 2,283
10/22/18 4:43 P

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Hi,

I decided to tackle my problem with my iphone Spark People App not linking with my iphone Health app. It's been doing this for months. You gave me instructions, I just never got down to doing it. Today, I set out to fix the problem, but now I am getting an error message and cannot log in at all!

It only happens on my iphone. All my other apps are working fine.

Here is the error messaage:

"Error, Retrieving data request failed.Unacceptable content type-Tex/html"

I have done the usual, turned my phone off, uninstalled the SP app, reinstalled it, etc. etc.

I have spoken to Apple help and they have advised me to contact the developer about my problem. Do I go through you or contact the developer on the iphone app?

Thanks!





My name is Elona and I am a FIRECRACKER! (5% Fall Challenge)
I am in Miami, Florida EST (alternatively, I live in Calamba, Philippines, GMT+8)
Love life! Never, never give up! Never give in, never give in, never; never; never; never give in nothing, great or small, large or petty. Never give in except to convictions of honor and good sense.- Winston Churchill When you have a lemon, make lemonade!
www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=70180


 current weight: 124.8 
186
170.7
155.4
140.1
124.8
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