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EDWARDS1411's Photo EDWARDS1411 SparkPoints: (770,333)
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10/17/18 10:17 A

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Thanks for all your help Merle.

Actually I hadn't figured out how to get the Lesson back - I had just put it in myself as I went back via the calendar to when it appeared earlier in the month and went in that way.

However, just now I went in and "Read Today's Lesson" is back as well as the other original tasks - that's great!!!



Val

Moving More! Eating Less!
Motivation gets you started, habit keeps you going!

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,488
10/17/18 10:04 A

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Good morning!

Our team will fix the issue regarding the SparkPoints/FM preference as soon as they can. I will let you know when I hear that has been completed.

I checked your account and it looks like you figured out how to restore the Read Today's Lesson task (by going into "View & add tasks"). Is anything else still missing that I can help with?

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


EDWARDS1411's Photo EDWARDS1411 SparkPoints: (770,333)
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10/16/18 9:11 P

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Yes, I am going between the two StartPages.

I am trying to like the new StartPage, but I'm not there yet - sorry. I do prefer the older StartPage as I do most of my Sparking from there and quite like doing it that way - it just contains more activities to do.

Coincidentally, a couple of days ago when I opened my new StartPage, it was blank. I've no idea why and don't recall deleting anything if that's possible. I had to put in my daily tasks again, however, the Lesson option and others are still missing and I can't figure out how to get them back.

Perhaps another glitch??

Edited by: EDWARDS1411 at: 10/16/2018 (21:14)
Val

Moving More! Eating Less!
Motivation gets you started, habit keeps you going!

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,488
10/16/18 2:42 P

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Hello again,

I think we've figured out the cause. Are you switching between the old and new Start pages? It looks like there is a little bug in there that is unchecking that box in your Community preferences. If you have not been using both versions of the Start page, please let me know so we can keep looking.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


SPARK_MERLE's Photo SPARK_MERLE Posts: 8,488
10/16/18 12:17 P

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Hi,

A couple questions for you: Do you happen to know what you were doing right before that preference changes on you? Or what the last thing you remember doing? Also, does anyone else use the same computer and/or have access to your account?

Thanks in advance for the additional info!

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


SPARK_MERLE's Photo SPARK_MERLE Posts: 8,488
10/16/18 12:10 A

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Thanks for letting us know. Our tech lead will take a look at it tomorrow so please leave it as is like we discussed. I will let you know as soon as I have an update.

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


EDWARDS1411's Photo EDWARDS1411 SparkPoints: (770,333)
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10/15/18 11:57 P

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Here it is at 11:56 p.m. and they have disappeared again.

Val

Moving More! Eating Less!
Motivation gets you started, habit keeps you going!

EDWARDS1411's Photo EDWARDS1411 SparkPoints: (770,333)
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10/15/18 5:39 P

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AOK - thanks Merle!

(As of this post at 5:39 p.m. eastern time, my SparkPoints and Fitness Minutes are showing on my posts.)

Edited by: EDWARDS1411 at: 10/15/2018 (17:40)
Val

Moving More! Eating Less!
Motivation gets you started, habit keeps you going!

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,488
10/15/18 3:45 P

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Hi Val,

One of our techs looked at that process and at your account; but, didn't find anything obvious that would cause this. He is going to take a look at it again in the morning to see if anything has changed. So, if the box unchecks for you again tonight/tomorrow, please do not reset it just yet. Let it stay like that in case it helps with the investigation. Sorry for any inconvenience.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


EDWARDS1411's Photo EDWARDS1411 SparkPoints: (770,333)
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10/15/18 1:38 A

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I noticed that they weren't appearing on my posts and I thought how strange since I couldn't remember unchecking them - I had to search to find the option actually and sure enough they appeared 'unchecked'.

Thanks for your help Merle!!!

Val

Moving More! Eating Less!
Motivation gets you started, habit keeps you going!

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,488
10/15/18 1:22 A

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I was hoping it was okay when I checked it early Sunday and it was still checked. Sorry to hear it unchecked itself again.

Can you tell me which happened first...did you go to your Preferences page to see if it was checked or did you first notice that your SparkPoints and Fitness Minutes were not on your posts?

Thanks for the additional info. After you let me know about that, I will see if our tech team has any ideas.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


EDWARDS1411's Photo EDWARDS1411 SparkPoints: (770,333)
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Posts: 249,001
10/15/18 12:16 A

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I've been behind today so just saw your reply from the 13th.

But, I just had to resave the "Show my SparkPoints and Fitness Minutes next to my message board posts." option again.

Weird how it's 'unchecking' itself??


Edited by: EDWARDS1411 at: 10/15/2018 (00:20)
Val

Moving More! Eating Less!
Motivation gets you started, habit keeps you going!

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,488
10/13/18 11:35 P

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Hi,

That is an odd thing to have happening. I took a look at your account and don't see anything unusual. But, I went ahead and resaved your preferences from this end. Hopefully, that will "stick". Please let me know tomorrow if it is okay or if it unchecked itself again.

Hope this helps!

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


EDWARDS1411's Photo EDWARDS1411 SparkPoints: (770,333)
Fitness Minutes: (276,652)
Posts: 249,001
10/13/18 10:29 P

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Earlier this week I noticed that my SparkPoints and Fitness Minutes were no longer appearing under my user name on any of my posts.

I went into the Community in my Account Preferences and saw that under SparkPoints the option, Show my SparkPoints and Fitness Minutes next to my message board posts, was not checked off.

I did not uncheck it and had not been in Account Preferences for awhile. I rechecked it, saved my preferences, and indeed they started showing up in my posts. However, the next day and every day since then I've had to recheck this option every day - despite saving my preferences each day.

In all my years with SP, this has never happened before. Can someone look into why this is happening please. Thanks very much.



Val

Moving More! Eating Less!
Motivation gets you started, habit keeps you going!

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