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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,435
8/24/18 12:09 P

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Brenda,

I am very glad things are working for you again. And, I am so happy that you have friends (both on and off SparkPeople) to help. It sounds like you have come a long way. Take care.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


BRENDAGAIL9's Photo BRENDAGAIL9 Posts: 13,505
8/24/18 12:55 A

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Merle, I did all that you said several times and I finally got an email from one of my friends on my team. It seems to be working for now. At first I could not even find my team. I was working on it most of the day. I am so relieved to have my friends back.

I found Spark People on dark winter night when I was living in a 16' X 24' party room in a garage in the Mini Storage lot. My husband had had a massive stroke and I had to move out of the rental house and sell most of my furniture and put the rest in storage. I was totally alone with no one to talk to. I joined one of the chat pages and found Bonnie and we have been corresponding almost daily since. Plus I have many more Spark friends that I have never met in person. A few of us send Christmas and birthday cards via postal mail. I never got any cards otherwise.

The night I met Bonnie I was in total despair living in a town where I only knew the landlord and his wife. I am now living in HUD low income senior housing apartments and have a lot of friends here. We are all one big family.

Thank you so much for responding to me. I belong to 50+ Members with 10-20 Pounds to Lose.

Have good weekend.

Brenda

Chehalis, WA


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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,435
8/23/18 10:55 P

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Hi Brenda.

What is happening when you try to access your SparkTeams? Were you trying to click on links in email to get to your Teams? Could you try accessing them by going to the "Community tab" and then clicking on "SparkTeams" from that menu? Does that help?

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


SPARK_MERLE's Photo SPARK_MERLE Posts: 8,435
8/23/18 10:50 P

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Hi Josephine,

I have passed your feedback along to our team. Hopefully, when some of the other work slows down we will be able to look at the GDPR issues in more detail.

You can still send and receive SparkMail; you just will not receive a regular email notification to let you know someone sent you SparkMail. It is just regular emails that we had to discontinue for now. :-(

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


BRENDAGAIL9's Photo BRENDAGAIL9 Posts: 13,505
8/23/18 6:00 P

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I have not been able to access my Spark Team message boards. When I logged on this morning there were some messages and then all of them were taken off my email page. I do not know what is happening here. I did manage to get to one of my pages and leave a message to my team, 50+Members with 10-24 Pounds to Lose. After I sent them a message I am not able to get back to it.

I have GMail and they have changed their site and I think they messed up my email and there is no way I can contact them that I can find. I replied to a message they sent me and they returned it.

I have been with SP since about 2008 and I really want my friends back.

Brenda

Chehalis, WA


 current weight: 134.0 
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CHEBBA's Photo CHEBBA Posts: 802
8/23/18 5:50 P

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Yes, I'm on SP every day. However, I don't know if it's just emails from SP which aren't getting through or if mail from Friends and daily messages from certain team leaders which aren't getting through.

Does this mean that NONE of my Friends can email me through SP? Perhaps you could tell me what I AM still able to receive?

I have had to deal with GDPR myself and I really cannot see how it very much differs from what we had before. I still receive mail from other US sites, such as Ancestry.com and, whilst I appreciate the size of your team, this is 2018 and global communication via email and the internet is part of everyday life. I know SP has members all across the world, so to exclude Europe is really a major nasty and it has disadvantaged a huge number of loyal SP members who absolutely rely on their daily interaction on the site.

There must be a huge number of European members of SP who have been left high and dry, Merle - please would you pass this up to the top as a matter of urgency, because it really is most unfair. I feel as if I have lost a huge lifeline which I had for almost 8 years.

Thank you.

Josephine





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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,435
8/22/18 6:18 P

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Hi Josephine,

Sorry about the inconveniences! That is all part of our actions taken because of the GDPR (General Data Protection Regulation) guidelines. We were sorry to have to do that; but, we have such a small team and we just didn’t have the resources to explore and cover all our bases before the deadline. We plan to revisit this situation as time allows and may be able to resume some of the services to our EU members.

Also, you mention using the UK site. That was also shutdown when GDPR went into effect. You are able to log into our main site and we hope you will continue using SparkPeople here.

Let me know if you have additional questions about this. I'm sorry I don't have a better answer for you.

Spark_Merle

Edited by: SPARK_MERLE at: 8/22/2018 (18:19)
~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


CHEBBA's Photo CHEBBA Posts: 802
8/22/18 6:04 P

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I live in England and have been a member of SP USA since around 2011. I have been lurking for some time, during which there have been many changes which I am trying to get to grips with now that I am wanting to get motivated again. However, I am not receiving any mail anymore, feeds etc and there is a permanent check in the box about never emailing me again, which I did not put there and which I cannot remove. I also saw a note somewhere which said that people in Europe will no longer receive mail from SP. WHAAAAT??? Is the internet not the WORLD WIDE Web?

I do not wish to be only able to interact positively with the UK site. I have many Friends and get much more motivation from 'across the pond' than I do over here. I do not wish to lose contact with my Spark USA history, so please can you tell me what on earth is going on?

Thank you.

Josephine





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