Message board topics
Reply Create A New Topic Subscribe to this Discussion
Author:
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 42,849
8/20/18 5:38 P

SparkPeople Team Member

My SparkPage
Send Private Message
Reply
I just tested that feature and did receive an email for a new team member, so they are being sent out. If the other leaders that aren't getting those notifications want to let me know which email providers they are using, I can try to get block removal requests filled out if they are any of the bigger email providers that have those forms.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
KRYS210's Photo KRYS210 Posts: 72,375
8/20/18 5:03 P

Community Team Member

My SparkPage
Send Private Message
Reply
Thank you. After checking with some of my co-leaders, I am not the only one not getting these notifications.

I appreciate your quick response and will just keep checking the boards and the digest for new members.

Krys (EST)
*Leader - Angels Amongst Us teams.sparkpeople.com/AAU
*Leader - 10K Steps teams.sparkpeople.com/10K
*Leader - Teachers Learning to Lose teams.sparkpeople.com/TLL
*Leader - Fabulous & Fit Weight Club teams.sparkpeople.com/FWC
*Leader - Pre-Diabetic Sparkers teams.sparkpeople.com/PreD
*Leader - Georgia teams.sparkpeople.com/Georgia


 Pounds lost: 3.8 
0
5.75
11.5
17.25
23
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 42,849
8/20/18 3:04 P

SparkPeople Team Member

My SparkPage
Send Private Message
Reply
Since we use multiple IP addresses to send email, that makes it possible for you to receive other emails. It's likely that whichever IP address those are being sent from is what your email provider is likely blocking. I'm not familiar with your email provider, so I don't know if they have block removal request form or not. You can try contacting them (often they will automatically say they are not blocking emails, even when they actually are) to see if they have a block removal form that we can fill out for them to lift the block. Otherwise, you can try using a different email address for your SparkPeople emails to see if they will get through to you that way.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
KRYS210's Photo KRYS210 Posts: 72,375
8/20/18 11:26 A

Community Team Member

My SparkPage
Send Private Message
Reply
Thank you for your quick response. I'm still in a quandary why only those don't make it through.

I am getting all emails but the new members, checked SPAM folder before contacting you, so not sure.

Krys (EST)
*Leader - Angels Amongst Us teams.sparkpeople.com/AAU
*Leader - 10K Steps teams.sparkpeople.com/10K
*Leader - Teachers Learning to Lose teams.sparkpeople.com/TLL
*Leader - Fabulous & Fit Weight Club teams.sparkpeople.com/FWC
*Leader - Pre-Diabetic Sparkers teams.sparkpeople.com/PreD
*Leader - Georgia teams.sparkpeople.com/Georgia


 Pounds lost: 3.8 
0
5.75
11.5
17.25
23
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 42,849
8/20/18 10:25 A

SparkPeople Team Member

My SparkPage
Send Private Message
Reply
Those are still going out, but it is possible that those are being filtered into your spam folders OR that your email providers are filtering the out before they make it to your inbox (we send millions of emails daily from multiple IP Addresses and that can sometimes be triggered as spam with some email providers). I'd recommend following all the tips in this article to make sure you are receiving all our emails: www.sparkpeople.com/community/help_answer.
asp?id=51


Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
KRYS210's Photo KRYS210 Posts: 72,375
8/19/18 3:14 P

Community Team Member

My SparkPage
Send Private Message
Reply
Neither my co-leaders or I are getting new member notifications anymore. Has Spark stopped doing this? I've checked my subscription page and I have it checked to receive them.

Help! This was so useful.

Krys (EST)
*Leader - Angels Amongst Us teams.sparkpeople.com/AAU
*Leader - 10K Steps teams.sparkpeople.com/10K
*Leader - Teachers Learning to Lose teams.sparkpeople.com/TLL
*Leader - Fabulous & Fit Weight Club teams.sparkpeople.com/FWC
*Leader - Pre-Diabetic Sparkers teams.sparkpeople.com/PreD
*Leader - Georgia teams.sparkpeople.com/Georgia


 Pounds lost: 3.8 
0
5.75
11.5
17.25
23
Page: 1 of (1)  

Report Inappropriate Post

Other Site/Technical Help Topics:

Topics:
Last Post:
2/5/2018 4:56:13 PM
11/14/2017 9:38:47 AM
12/6/2017 12:04:09 PM
3/1/2018 8:15:20 AM

Thread URL: https://www.sparkpeople.com/myspark/messageboard.asp?imboard=5&imparent=46427300

Review our Community Guidelines