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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 42,757
8/3/18 4:40 P

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I asked the tech team about this and they said it's still processing, so it's taking a while to get all that data.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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MARTHA324's Photo MARTHA324 Posts: 6,787
8/3/18 4:07 P

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It still isn't working. Some stuff is coming over but very slow and not all of it; e.g., yesterday I had about 16,000 steps and Spark shows 13,200. Garmin is updating its own site and myfitnesspal.com, just not Spark.
Look forward to this getting fixed.

Thanks in advance!

Persistence is more important than perfection.

Don't assume your freedoms are assured.

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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 42,757
8/2/18 11:07 A

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Garmin did some stuff on their end with the connection and we just heard back from them that it should be fixed and you should start seeing your data flow into your SparkPeople account within a few hours.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
MARTHA324's Photo MARTHA324 Posts: 6,787
8/2/18 10:15 A

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Good morning,
Still not working. I just synced and the message on Spark is that there was a sync at 10:10 a.m. but nothing shows (have just over 3,000 steps). Data is going correctly to Garmin and myfitnesspal.com sites.
Looks like Tuesday just got updated but not Wednesday.

Thanks in advance for staying on top of this.
Off to the gym!

Persistence is more important than perfection.

Don't assume your freedoms are assured.

If you're not outraged, you're not paying attention.


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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 42,757
8/1/18 11:32 A

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Thanks! I checked with the tech team and they have already had an email into Garmin, so we are waiting to hear from them since everything looks good on our end.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
MARTHA324's Photo MARTHA324 Posts: 6,787
8/1/18 9:31 A

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Data is showing on both app and website as well as syncing with myfitnesspal.com

Persistence is more important than perfection.

Don't assume your freedoms are assured.

If you're not outraged, you're not paying attention.


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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 42,757
8/1/18 9:23 A

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Is your data showing on Garmin's website and/or app?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
MARTHA324's Photo MARTHA324 Posts: 6,787
8/1/18 9:21 A

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My Garmin hasn't synced since yesterday at 11:30 a.m. Checked on Garmin team and at least one other has noticed this. Anyone else? Is it Garmin or Spark issue?

Persistence is more important than perfection.

Don't assume your freedoms are assured.

If you're not outraged, you're not paying attention.


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