Message board topics
Reply Create A New Topic Subscribe to this Discussion
Author:
RORYLYONS's Photo RORYLYONS Posts: 18,668
7/15/18 5:07 P

Community Team Member

My SparkPage
Send Private Message
Reply
Hi Coach Denise I am having the same syncing problem. It started on Thursday the wrong info.... then nothing on my fitness on board.. Thank you in advance for your assistance. emoticon emoticon

Spark California
The Offiical Team
www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=27971

Team Leader*♥
.*♥ rory ♥ * ♥*♥*
************
"Whoever drinks the water I give will never be thirsty;
no, the water I give shall become a fountain within him


 current weight: 169.0 
200
192.25
184.5
176.75
169
STIRLINGARTS's Photo STIRLINGARTS Posts: 199
7/15/18 10:56 A

My SparkPage
Send Private Message
Reply
Chiming in to say that I'm having the same issue with my Misfit. Thanks for your help, Coach Denise. emoticon

So much beauty,
You might have to close your eyes
And slowly . . . open . . . wide . . .

~The Weepies

Co-leader, Living Well With Parkinson's Disease Team teams.sparkpeople.com/PD


Total SparkPoints: 7,589
7,000
7,374
7,749
8,124
8,499
SparkPoints Level 9
COLLARANDCUFFS's Photo COLLARANDCUFFS SparkPoints: (187,466)
Fitness Minutes: (143,513)
Posts: 1,562
7/15/18 7:27 A

My SparkPage
Send Private Message
Reply
thank you Coach Denise emoticon emoticon
i hadn't seen this due to the no email to EU thing emoticon
thanks for updating on facebook too emoticon emoticon emoticon

GRRR... ARGH...


 current weight: 194.9 
208
198.5
189
179.5
170
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 42,626
7/14/18 11:10 P

SparkPeople Team Member

My SparkPage
Send Private Message
Reply
A quick update on the Misfit issue:

I just received an email from one of our tech guys and they said that Misfit isn’t sending us any data, but there is no indication on their site that there is an issue.
Our team has now sent 2 emails to Misfit's support team but have not heard back from them yet. I'll let you know more once we hear from them/have more info.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
EO4WELLNESS's Photo EO4WELLNESS SparkPoints: (171,109)
Fitness Minutes: (76,845)
Posts: 12,464
7/14/18 5:25 P

My SparkPage
Send Private Message
Reply
yes, I'm syncing the device to the app and to the website. my device is syncing to the device app and updating. it is not syncing to either SP website or SP app and is not updating.

Train like a beast, look like a beauty! Join us:
teams.sparkpeople.com/blogilates


Total SparkPoints: 171,109
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
DIZZYLIZ14 SparkPoints: (30,083)
Fitness Minutes: (102,581)
Posts: 3
7/14/18 12:56 P

My SparkPage
Send Private Message
Reply
Thanks for your help!


SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 42,626
7/14/18 12:51 P

SparkPeople Team Member

My SparkPage
Send Private Message
Reply
I have sent a note to our tech team to see if there is something preventing us getting that data from Misfit. I'll let you know once I hear back from them, but it likely won't be untill they are in the office on Monday.

Thanks for your patience!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
DIZZYLIZ14 SparkPoints: (30,083)
Fitness Minutes: (102,581)
Posts: 3
7/14/18 12:48 P

My SparkPage
Send Private Message
Reply
My Misfit is also not syncing. The last time it synced with SparkPeople was 7/12 at 5:15. It syncs with the app on my phone but the info is not transferring to your site. I have refreshed it several times on your site but it is not syncing.

COLLARANDCUFFS's Photo COLLARANDCUFFS SparkPoints: (187,466)
Fitness Minutes: (143,513)
Posts: 1,562
7/13/18 6:14 P

My SparkPage
Send Private Message
Reply
my misfit has also stopped syncing with spark!
10:15 pm yesterday (12/7) was the last time it synced (uk time)

i have also lost all my data now because i tried to reconnect it emoticon
the misfit is syncing fine with my phone i have 17 110 steps today last synced today (13/7) 11:15 pm (uk time)


Edited by: COLLARANDCUFFS at: 7/13/2018 (18:16)
GRRR... ARGH...


 current weight: 194.9 
208
198.5
189
179.5
170
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 42,626
7/13/18 3:11 P

SparkPeople Team Member

My SparkPage
Send Private Message
Reply
I'm not seeing any issues on our end, but it does show that it last synced yesterday evening. Have you synced your device to Misfit's site or app? If so, does your data show up there? If not, you will need to do that so Misfit can send us your data.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
EO4WELLNESS's Photo EO4WELLNESS SparkPoints: (171,109)
Fitness Minutes: (76,845)
Posts: 12,464
7/13/18 2:30 P

My SparkPage
Send Private Message
Reply
Suddenly, my misfit stopped synchronizing with SP. I visited the SP page to resynch and it appears all of that process worked--but SP is not updating. It still shows 0 steps for today and it didn't update the rest of yesterdays steps.

Can someone help me fix this? I recently (yesterday afternoon) clicked the SP settings box to allow my user name to appear on the leaderboards. As soon as my name appeared, it stopped synchronizing. I'm thinking that's not something I can solve on my own without tech support, especially since I resynched and it did not resolve itself.

Thanks for all the wonderful stuff y'all do!

emoticon

Train like a beast, look like a beauty! Join us:
teams.sparkpeople.com/blogilates


Total SparkPoints: 171,109
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
Page: 1 of (1)  

Report Inappropriate Post

Other Site/Technical Help Topics:


Thread URL: https://www.sparkpeople.com/myspark/messageboard.asp?imboard=5&imparent=46076357

Review our Community Guidelines