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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,353
6/12/18 7:00 P

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Hi,

I'm sorry to hear that is happening. Our app developer is already looking into this issue. We think it is likely happening for those with older iOS versions. But, he is investigating to see if it can be fixed.

I will come back and let you know when I receive an update. In the meantime, I do not believe there is anything you can do on your end unless you are able to upgrade to the current iOS to give that a try (still not 100% positive that that is the issue).

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


AKIMBRE1's Photo AKIMBRE1 SparkPoints: (9,316)
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6/12/18 6:52 P

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Anytime I try and view an article on the app, my phone pauses for a moment, then screen goes black, and goes back to my home screen (I have an iphone 5, very old!). I have tried uninstalling and reinstalling the app with no luck. I was able to view the articles via the app until about a month ago. Any suggestions? Thank you!!



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