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CAPTAINMORGAN2's Photo CAPTAINMORGAN2 Posts: 17,876
4/26/19 2:05 P

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Same ole problems, I just gave up



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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,467
4/26/19 1:07 P

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@OTAGOCHANGING - If you go to your email preferences page, you will see the following note in red at the top of that page:

You are no longer receiving emails from SparkPeople because at one point your email provider reported that yours was not a valid email address.

If you are not receiving emails and you have entered a valid address, click here to reset your email address and we will start sending emails to your address the next day.

So, that is happening due to multiple returned emails from your email provider and you will need to go into your email preferences page to click on the link to reset your email address. If that keeps happening, you may want to consider using a different email address for your SparkPeople emails.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
OTAGOCHANGING's Photo OTAGOCHANGING Posts: 758
4/26/19 2:40 A

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hi
somehow the never e mail me again box gets ticked not by me and i am re setting it almost daily any ideas for a solution?
jacquie

one day at a time


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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,467
6/1/18 12:01 A

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I understand that you are frustrated. I'm frustrated for you that your email provider continues to do this. I asked our tech team to take a look at the email logs for today and for today (5/31/2018) you had 7 attempts from us for you to receive our emails and you had 6 successes of those going through. The one failure is what got your auto opted-out. That code that shows us that is listed as the following:

"failed,5.2.0 (unknown mailbox-related status),smtp;552 5.2.0 Invalid 7bit DATA,mailcluster.MIDCO.NET (24.220.0.240)"

When we receive an error like that, we auto opt people out like you are seeing. Again, that is the message your email provider gave us when we emailed those out to you, so that is happening in relation to the error message from MIDCO.NET.

Coach Denise


"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
CAPTAINMORGAN2's Photo CAPTAINMORGAN2 Posts: 17,876
5/31/18 10:56 A

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After at least a month of no problem my emails gone twice in 2 days. It is ridiculous to pass the problem off as my email provider doesn't recognize me after years on here. No need to answer. emoticon I am not the only one.



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