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MINNIEUK's Photo MINNIEUK Posts: 5,814
6/6/18 7:11 A

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TIGERSEYEHEART, my blog photos are fine, the same as yours. I can still post photos on team threads, but can't edit or preview them. I haven't tried posting photos anywhere else yet.

Still not seeing comments on my own or anyone else's photos in gallery.

*Minnie*

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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,318
6/1/18 4:44 P

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Sorry you are seeing that issue too, COLLARANDCUFFS. Hopefully, our tech team will be able to track down the cause and correct it.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


COLLARANDCUFFS's Photo COLLARANDCUFFS SparkPoints: (185,379)
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6/1/18 4:20 P

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another on in the EU that can't read comments on photos..
just had an email that said i had a new comment but i can't click on it all i get is a window to write a new comment but if i do i can't see that either

GRRR... ARGH...


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TIGERSEYEHEART's Photo TIGERSEYEHEART Posts: 3,358
5/30/18 5:39 P

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You're welcome and thank you.

Minnie, have you noticed any changes when uploading photos?

Has anyone else from the EU noticed changes to photo comments or uploading photos?

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,318
5/30/18 11:59 A

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Thank you for the additional details! I have shared that with our tech team.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


TIGERSEYEHEART's Photo TIGERSEYEHEART Posts: 3,358
5/30/18 8:41 A

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Merle, I don't know if this is relevant, but I just thought of two things that may be related to this problem, which may be clues as to what's going on.

First is that my blog photos are fine. No problem. Same as always with a photo editor ability to rotate after uploading my photo.

Second is that when I upload pics on all three devices, it has changed since May 25 as follows:

Community feed: All three devices (laptop, tablet and mobile) do not have a photo editor, but they all had it before May 25. So what I post is what I have uploaded with no rotation or cropping capabilities that were available before May 25. Also, these photos can only be uploaded to my tablet and mobile from my camera to take a picture directly from my camera to the feed - nowhere else. But on my laptop I can still access all files.

Current status: As you can see from the photo I posted in this thread yesterday of my SparkPage, I no longer have the ability to post my Current Status on my tablet or mobile - which I could do before May 25. On my laptop, I can post my Current Status, but I do not have a photo editor anymore. since May 25.

I hope that helps clarify the problem, as opposed to muddy the waters.



TIGERSEYEHEART's Photo TIGERSEYEHEART Posts: 3,358
5/29/18 4:20 P

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Thanks for your input, Minnie and Merle....kind of has a ring to it :)

My photos are a result of community feed, status update and posting a photo. I see no pattern as to the problem with the different types of posting.

I am using three devices:

1. Laptop: When I click on the photo, it's a popup window with an arrow on either side. The # of comments is shown, but there is no blue button. The # of comments is greyed out, and nothing happens when I click on them. Here is an example:



On this device, Minnie's photos are all like she described. I checked some of my other friends, and some of their pictures ' comments are viewable, while others are not - as they are greyed out too.

2&3. Mobile phone & tablet (both Android): Almost all my pictures show zero comments, even when I know they had comments. Those that have comments are greyed out. In other words, I cannot see any comments for these two reasons. There are no pictures with the blue button. Here is an example:



Another thing is on both these devices, not all of my pictures are showing.

On both these devices, Minnie's photos show the number of comments, but they're greyed out and therefore inaccessible. Other friends' comments typically show zero comments.

I don't know if this is relevant, but my SparkPage looks weird on devices 2&3 since the update. It's like a hybrid between the online version and the mobile app version. Here it is:



(Please note the 2nd and 3rd photos are rotated 90 degrees to the right.)

I hope that helps. Again, many thanks!

Edited by: TIGERSEYEHEART at: 5/29/2018 (16:25)
SPARK_MERLE's Photo SPARK_MERLE Posts: 8,318
5/29/18 2:39 P

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Thank you! I'll get back with you both here as soon as I have more info.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


MINNIEUK's Photo MINNIEUK Posts: 5,814
5/29/18 2:34 P

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*Minnie*

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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,318
5/29/18 12:06 P

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MINNIEUK,

Could you take a screenshot of that so we can see exactly what you are seeing? You can post here or email that to me at merle@sparkpeople.com. Thank you!

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


MINNIEUK's Photo MINNIEUK Posts: 5,814
5/29/18 12:05 P

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Thank you for your response Merle. I cannot view photo comments from computer or mobile phone. When I click a small photo it opens in a new window, and shows number of comments and text box to write a new comment, without actually showing the comments.

*Minnie*

co-leader for Spark team "I Matter"
teams.sparkpeople.com/I_Matter


Total SparkPoints: 117,609
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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,318
5/29/18 11:22 A

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TIGERSEYEHEART - When I go into your account, I can click on the photos you mention and the comments display on the next page. What happens when you click on the small photo? Does it open in a new page? Does that new page still show the number of comments without actually displaying any of them?

MINNIEUK and TIGERSEYEHEART - This very well may be related to the recent GDPR updates especially since you noticed it starting May 25; but, I am not aware of that. I reached out to our tech team to confirm and will let you know as soon as I hear back. In the meantime, will you tell me if you are trying to view the photo comments while using a computer or are you accessing our website from a mobile device?

Spark_Merle

Edited by: SPARK_MERLE at: 5/29/2018 (12:06)
~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


MINNIEUK's Photo MINNIEUK Posts: 5,814
5/29/18 9:41 A

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Me too. I can't see the comments on any of the photos in my gallery, or in my friends' galleries. Mine have all been posted directly to my photo gallery or current status rather than the Community Feed. The number of comments for each photo is displayed, but not the comments themselves. I'm also EU and also noticed this problem around May 25th.

Edited by: MINNIEUK at: 5/29/2018 (09:45)
*Minnie*

co-leader for Spark team "I Matter"
teams.sparkpeople.com/I_Matter


Total SparkPoints: 117,609
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TIGERSEYEHEART's Photo TIGERSEYEHEART Posts: 3,358
5/29/18 4:44 A

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Thank you, Merle. I can't send the link to pictures (or at least I can't figure out how to do it). So I will describe some of them. This isn't all of them - just a sample to give you an idea.

My before and after shot with me in the red top on the left and close-up on the right. with the white lace t-shirt.

Hello, September

The one with my lying on the beach with my tongue out (avatar pic)

The one with my cat lying on the bed, under a colourful striped bedspread.

The one with my cat curled up on my lap, focused on his toes.

The closeup of me with my hair to one side/

The cereal with apple and orange, and "hot" black sign in the background.

The stone wall with orange flowers on the top, and yellow and pink flowers on the bottom.

My brunette aunt on the right with me on the left - a closeup.

A night beach shot with a palm tree.

Group of friends and family at an art show.

Two pics of me on a horse with my riding helmet.

Do you see what I mean now?

Thanks again for looking into this.




SPARK_MERLE's Photo SPARK_MERLE Posts: 8,318
5/28/18 8:42 P

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Hi,

Can you give me a specific example of one of the pics where you cannot see the comments? I looked through some in your photo gallery and all had the blue button to click to go to the Community Feed, where I could see the post and comments. I'm happy to check it out then and see if I can tell what is going on.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


TIGERSEYEHEART's Photo TIGERSEYEHEART Posts: 3,358
5/28/18 6:20 P

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Hi. There's obviously no rush on this.... Some of my photos can't display the comments. The only pattern I can see is that the photos that are okay have the blue button. However, the photos that aren't okay have the comments greyed out and are missing the blue button. The only other pattern is that I think perhaps this problem started after the May 25th change for EU citizens. I hope that's not too much to ask.

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