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KARIN1972's Photo KARIN1972 Posts: 370
6/3/18 10:23 A

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My app does not work...but I’m in the US (thought this issue was only in the EU?). I have an iPhone which has their latest software version. I also removed the Spark app and reloaded it...nothing works. I just keep getting a timeout error....HELP!

central time zone


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TIGERSEYEHEART's Photo TIGERSEYEHEART Posts: 4,631
5/25/18 4:19 A

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I forgot to comment about the paid Premium account...

I am a lifetime Premium member. These features still work on the website, including the site being ad free. Super!

TIGERSEYEHEART's Photo TIGERSEYEHEART Posts: 4,631
5/25/18 3:45 A

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Niteman, thanks for that info!

Great news...

Everything works fine on my mobile phone when signed onto the internet SP site. The app no longer works at all. For those who have used the website, you know you can actualy do more on the website than on the app.

The only thing to watch out for is sometimes the browser switches to a mobile version (the URL address has "mobile" in it), which has limited features (even less than the app).

There are litle things that don't work well, but minor things. Not even worth writing out.

Happy days! Thanks SparkPeople!

NITEMAN3D's Photo NITEMAN3D Posts: 15,172
5/24/18 12:57 P

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Here's the scoop:

www.msn.com/en-us/finance/technology/gdpr-
its-here-so-what-happens-now/ar-AAxKz2V


Looks to me like government regulations forcing out the smaller organizations... or business as usual.

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Dave A.- South Central PA, USA

"Never argue with stupid people, they will drag you down to their level and then beat you with experience." - Mark Twain


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EMSR2D2's Photo EMSR2D2 Posts: 1,395
5/24/18 12:27 P

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This is so crap!!! I tried to use the app this morning after a couple of weeks off and it just kept sending back an error message. I tried the mobile website and couldn't see anything useful so I deleted the app and tried to reinstall it. Imagine my surprise when I saw the message that it's no longer available from the App Store in the UK, only in the US. Grrrrr.
I've managed to log in to the main website on a laptop now but this is going to be such a menace for logging on the go.
Also, I notice that my weight loss is now shown in kg even though I want it in pounds. There's also something horribly wrong with the calculations. I've told it I want to lose 12 pounds by October 1st and it's telling me I can eat up to 2800 cals a day to achieve this. Nonsense!


Carpe Diem

Whatever you do will be insignificant, but it is very important that you do it -
Mahatma Gandhi



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TIGERSEYEHEART's Photo TIGERSEYEHEART Posts: 4,631
5/23/18 10:37 A

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Thanks for the offer, Coach Jen. I will wait until the changes happen to ask questions, since it's all just hypothetical at this point. Hopefully it all goes smoothly on both sides of the pond. :)

SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 66,472
5/17/18 6:47 A

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Thanks for your understanding, Tigerseyeheart. If you have any questions, please let us know.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
TIGERSEYEHEART's Photo TIGERSEYEHEART Posts: 4,631
5/17/18 4:04 A

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Thank you. I found the explanation in another thread. Hopefully we can get up and running again. I feel bad for SparkPeopkle having to pay international lawyers to look into this. Horribly expensive no doubt! I hope SP doesn't lose out by losing EU members. I really appreciate this app. Thank you for having made it availabld to us up until now. I'll do my best to keep up with the website version, just like I did before the app. It just takes more commitment.

-POOKIE-'s Photo -POOKIE- Posts: 23,413
5/17/18 3:46 A

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They are... there are a couple threads about it where its sort of explained, but boils down to the tech team "not being big enough" to organise following the new privacy and security laws in the EU (unlike all small companies etc in the EU who are managing fine, and done already)...makes you wonder what lax state it's in huh?

Makes us as European members feel even more excluded.

TIGERSEYEHEART's Photo TIGERSEYEHEART Posts: 4,631
5/17/18 3:42 A

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I just received a message that this app will no linger work after May 25. Are you stopping the app?!

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