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NANCYANND55's Photo NANCYANND55 Posts: 5,487
5/2/18 12:30 P

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Hi Merle,
Thank you so much for the information.
I appreciate it.

Have a great day!
Nancy

Nancy
Connecticut -Eastern Standard Time Zone

In God We Trust!


 current weight: 211.6 
211.6
194.95
178.3
161.65
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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,316
5/2/18 12:03 P

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Hi - Just a quick note to let you know our app developer is planning an update in a few weeks that will fix this issue.

Spark cheers!

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


NANCYANND55's Photo NANCYANND55 Posts: 5,487
4/30/18 8:41 P

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No it’s ok. I appreciate your help. It’s an Apple IPhone.

Nancy
Connecticut -Eastern Standard Time Zone

In God We Trust!


 current weight: 211.6 
211.6
194.95
178.3
161.65
145
SPARK_MERLE's Photo SPARK_MERLE Posts: 8,316
4/30/18 8:39 P

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Ohhhh I assumed you were using the website (shame on me). Is it the Android or iPhone app?

Edited by: SPARK_MERLE at: 4/30/2018 (20:39)
~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


NANCYANND55's Photo NANCYANND55 Posts: 5,487
4/30/18 8:29 P

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Yes there are boxes there for the other nutrients. It’s not a big deal if I cannot utilize the Vitamin A.

Nancy
Connecticut -Eastern Standard Time Zone

In God We Trust!


 current weight: 211.6 
211.6
194.95
178.3
161.65
145
NANCYANND55's Photo NANCYANND55 Posts: 5,487
4/30/18 8:28 P

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Hi Merle,

I cleared the cache and cookies and disabled the pop up blocker. As far as a browser, SP is an app on my phone that I got from App Store. I don’t use a browser for SP.

Nancy
Connecticut -Eastern Standard Time Zone

In God We Trust!


 current weight: 211.6 
211.6
194.95
178.3
161.65
145
SPARK_MERLE's Photo SPARK_MERLE Posts: 8,316
4/30/18 8:10 P

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Hi,

Do boxes display for the other nutrients? Here are a couple things to try:

1. If you are using an ad blocker, try disabling that and refreshing the browser to see if the box displays then.

2. Clear your cache and cookies. If you need help with how to do that, please see this FAQ:
www.sparkpeople.com/community/help_answer.
asp?id=55


3. Try using a different browser.

If none of the above work, let me know which browsers you've tried and I'll work on some other tips.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


NANCYANND55's Photo NANCYANND55 Posts: 5,487
4/30/18 7:53 P

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Hi Marie,
Thank you for your prompt reply. Vitamin A is there but the box is gone to enter the percentage.

Nancy
Connecticut -Eastern Standard Time Zone

In God We Trust!


 current weight: 211.6 
211.6
194.95
178.3
161.65
145
SPARK_MERLE's Photo SPARK_MERLE Posts: 8,316
4/30/18 7:48 P

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Hi,

We no longer have the menu to select oz, cup, etc.; but, there is now a box where you just enter the serving size. Is that displaying okay for you?

The Vitamin A text box is displaying for me to enter the percentage. Are you not seeing Vitamin A listed at all? Or is it listed without a text box?

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


NANCYANND55's Photo NANCYANND55 Posts: 5,487
4/30/18 7:34 P

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Good Evening,
When I go to add a food not listed in the log, I’m unable to choose whether it’s an oz or cup etc. Also, I’m unable to add the percentage for Vitamin A, as there isn’t a percentage box. It was there before. I tried deleting SP and rebooted it, but nothing changed. Any advice would be appreciated.
Thank you.

Nancy
Connecticut -Eastern Standard Time Zone

In God We Trust!


 current weight: 211.6 
211.6
194.95
178.3
161.65
145
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