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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,312
5/8/18 1:32 A

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Hi Missy,

I see that your Garmin has now synced to SparkPeople again and looks to be caught up through May 7 now. Hopefully, it will continue syncing well for you.

One thing I'll mention is just to be sure that your Garmin has offloaded your data to the Garmin app/site. It has to offload there before it can sync to SparkPeople.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


MISSMISSY's Photo MISSMISSY Posts: 3,188
5/5/18 9:08 A

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I am having a similar problem with my Garmin device. Usually it syncs automatically, but it hasn't synced since May 2 and the button to sync now is no longer there. How do I sync my Garmin device with SP now?

Thanks!

Missy

It will be easy to lose the weight!
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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,312
4/29/18 6:20 P

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Hi,

Apple Health data is sent to SparkPeople every time the home screen is loaded AND more than 5 minutes have elapsed since the last offload. If you have not logged into the SparkPeople mobile app today, please give that a try (it may take a few minutes to sync and update your account). It has to be our app, not our mobile site that you open to trigger the sync. You also might want to confirm your AppleHealth app is running.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


TRISHSTYLES's Photo TRISHSTYLES Posts: 46
4/29/18 12:31 P

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Hi stopped working today so does it only update once a week?

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,312
4/28/18 11:47 A

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emoticon

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


TRISHSTYLES's Photo TRISHSTYLES Posts: 46
4/28/18 6:24 A

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Not sure what happened but sync worked yesterday - typical as didn’t do any exercise 😊

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,312
4/26/18 6:03 P

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You manually entered the steps?

I thought some info is syncing because I see the little heart symbol in you tracker online.

Sorry it hasn't been more consistent.

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


TRISHSTYLES's Photo TRISHSTYLES Posts: 46
4/26/18 4:42 P

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Hi
It didn’t sync - I entered the details manually. The syncing really doesn’t work at all.

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,312
4/26/18 4:38 P

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Hi,

Although I do not see anything synced over from your Apple Health yet today (Thursday), I do see it synced data to us yesterday and previous dates. So maybe it is being slow to sync to SparkPeople; but, eventually gets here? Do you know if you did anything in particular yesterday or Tuesday that triggered your data to sync?

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


TRISHSTYLES's Photo TRISHSTYLES Posts: 46
4/26/18 12:05 P

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Hi
Yes - I have tracked food but no exercise comes across - this has been minimal today as working but should have recorded 1419 steps

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,312
4/24/18 5:14 P

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Hi,

Have you logged into the SparkPeople tracking app today?

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


TRISHSTYLES's Photo TRISHSTYLES Posts: 46
4/24/18 4:43 P

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Hi
I have tried the tip and unfortunately no data transfers. The activity on the Sparks log I have had to manually add. I have checked my activity for today and it shows in the health app and on my Apple Watch but does not show in the Sparks log.
I checked each section of the health app and these all show linked to SparksPeople.
It is a shame that this doesn’t synch automatically
Regards
Trish

SPARK_MERLE's Photo SPARK_MERLE Posts: 8,312
4/23/18 8:09 P

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Hi,

Sorry you've been having trouble with that. I checked your account and see that your AppleHealth steps and fitness minutes have synced to your SparkPeople account for previous dates; but, nothing yet for today.

Apple Health data is sent to SparkPeople every time the home screen of our tracking app is loaded and more than 5 minutes have elapsed since the last offload.

On the Log screen, in the Exercise section, there is a bar that shows steps and distance. Tapping this bar will send that day’s Apple Health data to SparkPeople. Note, it will take a few minutes for the data to be processed and visible on the Log screen. Refresh the screen after some time to see the data. (Easy way to refresh is to use the arrows at the top to go to the previous day and then back to current day.)

I'm not sure if you already may have tried the above, so wanted to share those tips. I hope this helps. Let me know if you still do not see today's activity after doing the above

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


TRISHSTYLES's Photo TRISHSTYLES Posts: 46
4/23/18 6:52 P

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Hi
I have read the posts and done all of the suggestions but still can’t see my activity in Sparks.
I use my Apple Watch 2 which is linked to the health app but none of the activity comes across.
I have iPhone 7.5 and SparksPeople app v4.25
All toggles are on and green.

Please can you help as this is frustrating and may cancel the premium membership if I can’t link the two apps to get info in one place.
Regards


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