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HEALTHYWRITER's Photo HEALTHYWRITER Posts: 1,727
7/27/18 4:07 P

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Yes, thanks, I am!

And going to Europe, with the resultant 3 weeks or so of "jet lag and time zone adjustment" has not hurt my sleep any! On average, it's been an hour more this month!

"Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read." -- Groucho Marx

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Height: 5'11"
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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,595
7/26/18 2:11 P

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Hi,

Thanks for those screenshots. I forwarded them to our tech team. I know they are really busy right now so they may not be able to get to it right away; but, they will investigate as soon as they can.

In the meantime, I am glad to hear you are sleeping better than it appears. emoticon emoticon

I will let you know as soon as I hear anything.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


HEALTHYWRITER's Photo HEALTHYWRITER Posts: 1,727
7/26/18 2:00 P

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Merle, I'm so sorry - don't know how I missed this reply until now. (I get so many notifications from everything, I've gone blind to half of them and turned off the other half.) I do have "I want an email to be sent to me..." checked on these, and always have!

I just sent you an email with the requested images - hope they're helpful, despite coming two months late! (Yes, the problem persists.)

"Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read." -- Groucho Marx

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Height: 5'11"
============
jahangiri.us


 Pounds lost: 19.7 
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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,595
5/22/18 3:22 P

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Hello!

Our tech team is looking into this and they asked if you would take some new screenshots from Fitbit to show us how your details look there. Screenshots for yesterday (assuming the same problem exists for that day) would be great. But, be sure to say what date the screenshots are for. Please email those to me at merle@sparkpeople.com.

Thanks in advance.

Spark_Merle

Edited by: SPARK_MERLE at: 5/22/2018 (15:24)
~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


SPARK_MERLE's Photo SPARK_MERLE Posts: 8,595
5/21/18 3:19 P

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Hi. Sorry, I do not have an update. I sent a follow-up request to our tech team to see if they might have any news for us. I'll let you know as soon as I hear anything.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


HEALTHYWRITER's Photo HEALTHYWRITER Posts: 1,727
5/21/18 12:38 A

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Any updates on this, Merle? It's still not working properly.

"Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read." -- Groucho Marx

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Height: 5'11"
============
jahangiri.us


 Pounds lost: 19.7 
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HEALTHYWRITER's Photo HEALTHYWRITER Posts: 1,727
4/12/18 1:19 P

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Thank you, Merle! :)

"Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read." -- Groucho Marx

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Height: 5'11"
============
jahangiri.us


 Pounds lost: 19.7 
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23.25
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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,595
4/12/18 12:50 P

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Hi - Thanks for sharing that. It does not seem to match with the details we received from Fitbit. I need to check with our tech team about this, and will let you know as soon as they get back with me.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


HEALTHYWRITER's Photo HEALTHYWRITER Posts: 1,727
4/12/18 11:38 A

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Sure, I have no problem with it - they do not match the number I have on Fitbit:




Here is the tracking info found under Goals here on SparkPeople:



Today, for example, Fitbit shows 6 hours, 2 minutes - also NOT counting the 45 minutes "awake" time. If you add the "awake" time, it would be an additional 45 minutes.

SparkPeople shows 4.22 for today. I went to bed after midnight, so we can't even blame it on a difference in the way calendar days are counted.

Edited by: HEALTHYWRITER at: 4/12/2018 (12:37)
"Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read." -- Groucho Marx

============
Height: 5'11"
============
jahangiri.us


 Pounds lost: 19.7 
0
23.25
46.5
69.75
93
SPARK_MERLE's Photo SPARK_MERLE Posts: 8,595
4/12/18 11:24 A

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Hi,

I checked your account and it looks like we are posting the info we receive from Fitibit for your sleep time for the entire day. (We do not cut things off at any arbitrary time like you asked.) The number we post as your "Sleep" on the Fitness Tracker page, is what we receive as your Minutes Asleep; it does not include minutes Fitbit has marked as Minutes Awake.

Let me know if you are okay with me posting your specific sleep numbers for last night here, and I will provide that so you can compare to what you see on Fitbit. If you would rather not have that posted publicly here, I can email you.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


HEALTHYWRITER's Photo HEALTHYWRITER Posts: 1,727
4/11/18 9:59 P

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What's up with the sleep tracking numbers from your Fitbit sync?

Steps / activity is correct.

My guess is that sleep tracking gets updated at something like 5 am, and then never syncs again for that day. I love that it syncs the tracker, but can we please get an accurate number? :)



"Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read." -- Groucho Marx

============
Height: 5'11"
============
jahangiri.us


 Pounds lost: 19.7 
0
23.25
46.5
69.75
93
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