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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 66,486
2/7/18 10:02 A

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I don't see the Apple payment for this month yet on our end, so once that shows up, or if you can send me the screenshot of your two charges, then I can refund it.

Thanks!

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
REDRASPBERRY3's Photo REDRASPBERRY3 Posts: 184
2/7/18 9:56 A

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Hi Jen,

Yes because when I logged in, the site sent me a reminder stating my premium membership had expired. I noticed the features were gone and I saw ads. If at all possible, can you refund the 4.99 payment?

Thank you.

Artificial Sugar = Energy Crash


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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 66,486
2/7/18 9:42 A

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Did you mean to sign up again through our site? I can refund the payment to us, and then you'll just have one payment monthly through the app store if that works.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
REDRASPBERRY3's Photo REDRASPBERRY3 Posts: 184
2/7/18 9:00 A

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Hi Jen,

It does. The payment is currently still pending but once it finalizes I will send you the screenshot. I will do this tomorrow.

Thanks for your help.

Artificial Sugar = Energy Crash


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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 66,486
2/7/18 7:41 A

SparkPeople Team Member

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Does it look like one charge from us and then one charge through the app store? Would you be able to send a screenshot of the charges to jen@sparkpeople.com?

Thanks,

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
REDRASPBERRY3's Photo REDRASPBERRY3 Posts: 184
2/7/18 7:33 A

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I renewed my premium account 02/03/18. Looking at my bank statement it appears I have been charged twice. I see a charge for 4.99 and 5.34. Who can correct this issue?

Artificial Sugar = Energy Crash


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