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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,534
1/10/18 3:58 P

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Hi,

You can click the "Get Basic Membership" button and all will be fine with your Premium subscription. I apologize for the confusion about that page; but, it will not affect your Premium subscription so you are okay to proceed and set up your new goals.

If you do have any further issues, just let me know and we will take care of it.

Thanks for being a Premium member!

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


SINGINGLADY_70's Photo SINGINGLADY_70 Posts: 5,504
1/9/18 11:44 P

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Thanks. I do appreciate your help. I have never had this issue before when I tried to reset. Looks like something has changed maybe. I just got both you emails at once. Let me know when you find out something. Thanks again. Judy

I LOVE YOU LORD AND I LIFT MY VOICE (Maranatha Singers) youtu.be/iprSm9oyVpM

MIDNIGHT CRY (Gold City) youtu.be/eMQQ9QNpQLg

BE THOU MY VISION (Nathan Pacheco)
youtu.be/ihJAJA4ibEs


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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,534
1/9/18 11:28 P

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Hi,

Nevermind about the screenshot I requested in my previous post. I was able to recreate that scenario and saw the page you are seeing. I want to check with our tech team about this and will get back with you as soon as I have more info.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


SPARK_MERLE's Photo SPARK_MERLE Posts: 8,534
1/9/18 10:52 P

SparkPeople Team Member

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Can you take a screenshot of that page for me? Or if it's okay with you, I could go into your account and recreate the scenario so I can see it that way. If you'd like me to do that, let me know what your new goal info should be and I can enter that...or I can just enter fake data and not save it at the end. Please let me know which way you prefer.

I don't want to see you do without setting your goals; that is an important part of the system.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


SINGINGLADY_70's Photo SINGINGLADY_70 Posts: 5,504
1/9/18 10:40 P

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I try to reset my goals again and at the bottom it asked me to choose my membership premium trial or monthly. There is no place to make a choice. It shows the free trial but has no place accept it. Just not sure. If I try to go back to the start page it give me the page to reset my goals again and again. I think I am totally confused. Maybe I need to leave my goals alone. I wanted to make a fresh start. Not sure that is going to happen. Thanks.

I LOVE YOU LORD AND I LIFT MY VOICE (Maranatha Singers) youtu.be/iprSm9oyVpM

MIDNIGHT CRY (Gold City) youtu.be/eMQQ9QNpQLg

BE THOU MY VISION (Nathan Pacheco)
youtu.be/ihJAJA4ibEs


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SPARK_MERLE's Photo SPARK_MERLE Posts: 8,534
1/9/18 9:12 P

SparkPeople Team Member

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Hi,

I can see the Premium service on your account. I can understand that it could be confusing for you to see that offer; but, you can just say no to that Premium trial prompt and go ahead and change your goals.

Let me know if you have any trouble doing that. And, thank you for using our Premium service!

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale


SINGINGLADY_70's Photo SINGINGLADY_70 Posts: 5,504
1/9/18 8:51 P

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I want to reset my goals and when I try to do that it gives me an opportunity for Premium trial. I have been on premium for a long time. So it will not reset my goals. Please tell me what I am doing wrong so I can start my goals over. I appreciate your help.

I LOVE YOU LORD AND I LIFT MY VOICE (Maranatha Singers) youtu.be/iprSm9oyVpM

MIDNIGHT CRY (Gold City) youtu.be/eMQQ9QNpQLg

BE THOU MY VISION (Nathan Pacheco)
youtu.be/ihJAJA4ibEs


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