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SPARK_MERLE's Photo SPARK_MERLE Posts: 9,260
1/7/19 5:05 P

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Hi HUGGYFACE!

You definitely should not see any ads with Premium. I checked your account and see that you are paying through the iOS app store. The last payment transaction we received from Apple, shows your subscription expired 12/12/2018. If you have paid Apple after that date, they have not sent that update over to us. There are a couple things you can do. First, if you have not logged into the SparkPeople app recently, please do that now. Apple only sends us payment info when you log into our app. If you do that and still do not see your Premium resume, you can take a screenshot from the app store that shows you paid after that date and send that to me (merle@sparkpeople.com) or into our Support email (support@sparkpeople.com). We can use that info to get your Premium coverage started again.

I hope this helps & am sorry for any inconvenience.

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale
GABY1948's Photo GABY1948 SparkPoints: (905,211)
Fitness Minutes: (386,798)
Posts: 154,925
1/7/19 4:12 P

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no, send them a message...something didn't get changed...

Gaye / Michigan

"TRUST THE PROCESS!"

Living by Romans 6,7 & 8!





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HUGGYFACE's Photo HUGGYFACE Posts: 109
1/7/19 3:52 P

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Is anyone else having this experience? I pay monthly for premium but I still see tons of ads and pop ups and my front page has the 14 day free trial banner ad.



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