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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 42,547
5/29/18 12:25 A

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From that time frame and the price you mentioned, you paid for a year subscription to Spark Coach, which is no longer a standalone program and didn't remove ads at that time.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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ETCH12's Photo ETCH12 SparkPoints: (20,901)
Fitness Minutes: (14,168)
Posts: 1,221
5/26/18 1:13 A

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No. I have only had this one account. From memory, I wanted to not see ads. It was a one time fee to not have to see them. I did not use a coach.


Stronger, more powerful, I got this.


Total SparkPoints: 20,901
20,000
21,249
22,499
23,749
24,999
SparkPoints Level 13
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 42,547
5/25/18 11:53 P

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We re-used that line item on the points page and anyone that had tried or purchased SparkCoach before we had Premium will have the points for that listed there, but it will say Premium (you can only get points for that type of thing once).

Your account does not show that charge. Did you perhaps have a different account that you signed up for that on?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
ETCH12's Photo ETCH12 SparkPoints: (20,901)
Fitness Minutes: (14,168)
Posts: 1,221
5/25/18 11:50 P

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Ok. On my tracking page, it shows Sparkpeople premium, one-time point value of 500 points.
I recall that I paid $29.99 or $39.99.
I have never had a coach until the last few weeks, after signing up again. I made a mistake.

Stronger, more powerful, I got this.


Total SparkPoints: 20,901
20,000
21,249
22,499
23,749
24,999
SparkPoints Level 13
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 42,547
5/25/18 11:10 P

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Premium is a newer feature (in the last 2 years) and was not an option in 2013. What you may have paid for in 2013 is SparkCoach, which is no longer offered separately from Premium. Premium includes SparkCoach, along with other features such as no ads. What you had in 2013 and what is offered now are two different things and the previous option is no longer available, so if you want to continue to have Premium features, you will need to pay the $4.99/month fee.

That all said, there isn't a mistake to be fixed unless you no longer want to have Premium. If that is the case, you can cancel at any time. It looks like you are subscribed through the app for that, so if you want to cancel Premium, you will have to do that through your Google Play subscriptions.

Hope that helps!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
ETCH12's Photo ETCH12 SparkPoints: (20,901)
Fitness Minutes: (14,168)
Posts: 1,221
5/25/18 9:45 P

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On 7/8/2013 I purchased Spark Premium.
I took a very long break.
When I got back, I noticed that there was a new Spark Premium. Instead of asking questions, I signed up.
I had a couple of weeks free, then I started paying $4.99 a month.

Is there anyone available to give me an idea how to fix my mistake?

Thanks in advance for any advice.

Stronger, more powerful, I got this.


Total SparkPoints: 20,901
20,000
21,249
22,499
23,749
24,999
SparkPoints Level 13
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