Sunday, April 14, 2019
As some of you know, my Fitbit account was hacked last week (Sunday 4/7/19). The person changed my name, email address and password. My picture is still the same. I was kicked out of my account and can't get back in. Apparently people hack fitbit accounts change your information to theirs, tell fitbit that your tracker broke and request a new one through your warranty. When they receive the new tracker in the mail, they then sell it.
I noticed my account was hacked within the first 2 hours of it happening. My hubby and I went for a walk with our neighbors and I had my fitbit app record it through GPS in my phone. 2 hours after the walk was over, I got a message from my sister asking why my name was now Christopher H. She sent me a screenshot. I tried to go in the app and was denied. I went to my email account and saw that fitbit sent me an email telling me that they changed my email address and gave the fraudulent email address.
That's when I called Fitbit. They took my information and told me it was being forwarded to security and I would be contacted by email in a few days. On Wednesday the 10th, I still hadn't heard from fitbit. This time instead of calling, I used Live Chat on the computer. I spoke to someone who had issues finding my case. The person I spoke to on Sunday, didn't give me my case number. They were able to look it up by using the fraudulent email address. The new fitbit employee told me that the person I talked to on Sunday didn't put any of my information in the case files. Just the fraudulent email address and name! So they noted the case putting my information into the case and they gave me the case number. They said that security would be contacting me within the next few hours.
Yesterday 4/13/19 (so 6 days now), I still hadn't received any contact from fitbit, except for what I initiated. I contacted them through Live Chat again to find out any information about my case. This person was able to find my case right away. He told me that all he can see is that it has been escalated to security and that he will note the case that I need to be contacted ASAP. I asked him if he knew why I haven't been contacted yet. He told me, "Honestly, I don't know why they haven't contacted you. Security's response time is supposed to be 24-48 hours after the case has been created." Ugh.
This is where I'm at. Still not contact from security, and cannot get into my fitbit account. This is very frustrating and absolutely ridiculous! It shouldn't take them this long to get me back into my account!