the new car
Sunday, October 01, 2017
hi all--well--our lovely new car is home. the dealership experience was somewhat excruciating--took FOUR. HOURS. a large part of that time was spent listening to phone muzak of the pink panther while we waited for someone to answer and give the dealer the payoff for our prius. this is the first time we have ever traded a car that we still owed money on, so maybe this is normal. and the dealer did a Carfax on the prius and found a recall we had not acted upon (rob and recalls is a whole 'nother story--no need to go there) so by the time it was all over, they offered him the lowest price he had determined he would take. at least they crossed THAT threshold. so we left it with them and drove home in our new beauty.
as you can see, ralphie approves:
since having it home rob has managed to sync up the phone and after many hours of fiddling we linked the garage door opener as well. the many failed attempts finally led us to the answer--we were on the wrong page of the manual.
anyway--the car dealer emailed rob and asked him to write a review--and he is letting everything settle in his mind first, so he can write something constructive. the people were all very nice--no complaints there--but the process was very clumsy and exhausting and the lack of transparency and interaction on deciding the value of the prius made the experience (which should have been fun and exciting) into something negative. and it wasn't just us. when our sales rep came out to show us things in the car before we drove home, it was very clear to me that he was exhausted too. we stayed up the majority of that night talking about it and trying to analyze exactly where the problems were so that when rob writes his review he can accurately articulate what his experience was and why--so if they are sincere in wanting to improve the experience, they have something to help them. the Toyota dealership where we purchased our last two cars was the complete model of what a GOOD experience should be, so rob is going to use that as his guide when he critiques this dealer. to be fair, this is a fairly new owner of this place, they have found the building to be too small to accommodate the amount of business they are doing, so a lot of what happened may come down to those factors. at the end of it, we both felt better about all of it and rob is so happy with the car. we took ralphie to the park yesterday for a walk, and today (rob's birthday is tomorrow) we are taking the day off and going on an outing--not sure where yet.
so that's the new car saga--have a wonderful sunday!