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the new car

Sunday, October 01, 2017

hi all--well--our lovely new car is home. the dealership experience was somewhat excruciating--took FOUR. HOURS. a large part of that time was spent listening to phone muzak of the pink panther while we waited for someone to answer and give the dealer the payoff for our prius. this is the first time we have ever traded a car that we still owed money on, so maybe this is normal. and the dealer did a Carfax on the prius and found a recall we had not acted upon (rob and recalls is a whole 'nother story--no need to go there) so by the time it was all over, they offered him the lowest price he had determined he would take. at least they crossed THAT threshold. so we left it with them and drove home in our new beauty.

as you can see, ralphie approves:

since having it home rob has managed to sync up the phone and after many hours of fiddling we linked the garage door opener as well. the many failed attempts finally led us to the answer--we were on the wrong page of the manual. emoticon
anyway--the car dealer emailed rob and asked him to write a review--and he is letting everything settle in his mind first, so he can write something constructive. the people were all very nice--no complaints there--but the process was very clumsy and exhausting and the lack of transparency and interaction on deciding the value of the prius made the experience (which should have been fun and exciting) into something negative. and it wasn't just us. when our sales rep came out to show us things in the car before we drove home, it was very clear to me that he was exhausted too. we stayed up the majority of that night talking about it and trying to analyze exactly where the problems were so that when rob writes his review he can accurately articulate what his experience was and why--so if they are sincere in wanting to improve the experience, they have something to help them. the Toyota dealership where we purchased our last two cars was the complete model of what a GOOD experience should be, so rob is going to use that as his guide when he critiques this dealer. to be fair, this is a fairly new owner of this place, they have found the building to be too small to accommodate the amount of business they are doing, so a lot of what happened may come down to those factors. at the end of it, we both felt better about all of it and rob is so happy with the car. we took ralphie to the park yesterday for a walk, and today (rob's birthday is tomorrow) we are taking the day off and going on an outing--not sure where yet.
so that's the new car saga--have a wonderful sunday!
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Member Comments About This Blog Post
  • JANET552
    I'm glad things worked out but wish it had been more pleasant for you. Ralphie looks very proud of "his" new car.
    533 days ago
    Hope it all works out. Glad Ralphie approves of the car.
    534 days ago
  • TMP0418
    Very nice good luck
    536 days ago
    I don't know why they all have to be transacted like this, but it's the norm. Enjoy your new ride and stay safe.
    536 days ago
  • EILEEN828
    Beautiful! I love blue and Ralphie does too. Car dealers always seem to be exhausting. I haven't tried to sell one to them before but I have tried to buy a car from them before. That was exhausting too. We kept wheeling and dealing on the price. Our salesman kept having to go speak with his manager since he obviously wan't allowed to make any decisions about that. Why the heck couldn't the manager just come and speak to us himself? It was obviously done as a pressure tactic. He'd write down a price in green ink, we'd say no. The salesman would go back and ask again. Another lower green price. We said no. They let us go out side for some privacy to talk it over, we decided that if they didn't come down again we would walk. When the new lower price finally came back in red we agreed. Ha. We didn't discuss it in front of them, my husband just tapped my foot under the table and I tapped it back. That whole ordeal took several hours too. Groan.
    536 days ago
    Enjoy your new car.
    536 days ago
    536 days ago
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