Grieving heart, stuck scale and a bad taste in my mouth
Sunday, July 10, 2016
For months, I have been dismayed by the hateful words and hateful actions that fill news reports. This week's events just deepen that sadness. This is not the place for me to say all that is on my heart about it, but I will briefly comment that, as far as I am able, I do have some understanding about various kinds of discrimination and hating someone just because they are different. I empathize with my black friends and coworkers who worry for their children, I have friends and loved ones who are gay and I could go on, but I am not as articulate as others. I am still mourning the death of a police officer who was killed in the line of duty many years ago. Each time there's news of an officer down, the grief returns.
This morning, I received an email from an environmentally focused charity asking me to donate to save some part of the Green River in Utah. From the subject line, I thought I knew what it would be about and hesitated to open it. Later in the day, I did. It was as if the death of my brother had just happened. He died somewhere on the Green River in Utah after saving another boy's life in June 1971. Perhaps it was because of all the recent violence that this email hit me so hard, I don't know.
One of the calls I took at the dealership today left a bad taste in my mouth. The caller asked something I either did not hear right or did not understand and the entire conversation was like that. Eventually, I understood that he wanted an appointment for service with a loaner car. I explained that the service advisers don't book appointments; that is handled by Customer Care and transferred his call there. A few minutes later, he called back, demanding to know my name and my boss's name so he could complain about how I treated him. This second call was clear as a bell, where the first one was just a bit hard to hear. I apologized profusely, asked if there was anything I could do to make amends (he chose not to answer most of my questions) and I offered him a choice of leaving a message for my boss (not there on the weekends) or speaking with the assistant general manager who was there. He did not choose, so I forwarded him to my boss's voicemail. I sent her an email explaining what happened. We'll see what happens.
Last week, I reported that I lost 4.9 pounds in 2 weeks. Sparkpeople rounded it up to 5. Today, that is now truth. I lost .1 this last week! Ack! I have been retaining water like crazy and I don't know why, so the scale is understandable and disappointing.
If I said anything here that is offensive or clumsy, I apologize. Such is not my intent.