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SparkPeople's "Customer" Service

Sunday, May 08, 2016

This is so the kind of blog that I would pretend that I was going to register a very serious complaint, but I just can't today.

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On Tuesday, while getting out of my friend's car, my SparkPeople Activity Tracker got caught on something and broke off. emoticon

I posted to the SPAT team about my broken clip, and Coach Jen told me to send my address, and they'd send me a new one.

In the meantime, I was wearing my tightest bras, so that I could put the clipless tracker in it. It was tracking with probably about 75% accuracy. Not great, but not terrible, either.

Fortunately, partially because of the SPAT, I don't have too many tight clothes any more!

I am always so surprised by how involved and personal the SparkCoaches are in the community. This is a huge, huge website. Millions and millions of members. Of course, the community is much, much, much smaller, but still. How do they keep up?

I still have no idea.

Because TWO DAYS later, an envelope with my name and address handwritten on it arrived. Inside was my clip! I feel 100% again!

So why did I put quotes around "Customer"? Their Customer Service is absolutely amazing! But...I don't feel like a customer. How can I? When I get so much from SP free of charge? I feel like a bratty kid, always putting my hands out for more, more, more. And SP, who is not my mother (Happy Mother's Day, mothers!) always delivers.

Thank you, SP.
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