Missed an appointment today
Wednesday, July 01, 2015
I missed my appointment I had at the pain clinic this morning, due to another screwup at the Dial a Ride office. I called them yesterday morning, a whole 24 hours before my 11am appointment today, to schedule a pick up time. The dispatcher I spoke to told me they would have a bus at my house around 10am.
So, I set my alarm for 7:30am, to give myself plenty of time to eat breakfast and get myself ready. I went to bed at 9pm last night, and it didn't take me long to fall asleep, but I woke up around 12:30am to use the bathroom, and for some reason, I stayed wide awake for most of the rest of the night, so it was not easy to get up out of bed this morning, with having not enough sleep on top of the cancer-related fatigue I deal with even on the nights I do sleep. I was just looking forward to getting my appointment done with and coming home and taking a nap. Still, I pushed on, and made sure I was ready by 9:30am in case the bus was a little early, as it sometimes is.
I know sometimes during the 1st of the month, they are extra busy, and sometimes the buses are running a little late, but I gave them until 10:30am before I called to see what was going on. I was very upset when I was told I was not put on the schedule when I had called yesterday, and on top of that, the dispatcher I spoke to was kind of rude, and didn't even offer an apology. There was no way I could be sure of getting there on time, so I had to call and reschedule my appointment. The earliest available one was August 11th, so I took that one. Fortunately, today's appointment was just a followup visit to evaluate how my pain meds are working, nothing I needed to be seen urgently for, but it still upset me that I had to cancel it today because of someone else's mistake, especially when I started today not feeling good to begin with.
I still had to call to schedule a ride for my internist appointment tomorrow afternoon, but I had to wait about an hour til I had cooled down some. Fortunately, I got a different dispatcher when I called back, a nice one this time. I was nice about it, but I explained about what happened this morning and why I was upset about it. She understood, and she made sure my pickup for tomorrow was in the computer and on the schedule while she had me on the phone.
The last time they screwed up when I had called for a scheduled pickup was also a pain clinic appointment; that was several months ago. At that time, the mistake they made was putting down the wrong address for my home; they sent the bus to a completely different neighborhood. I still made it to that appointment that day, and they did not charge me for that trip, but I was still a few minutes late getting there that day.
Since it almost seems like I am "cursed" trying to take the bus to my pain clinic appointments, I decided that in the future, I should try to arrange for a friend to take me to those; even if they can't stay and wait with me (the waiting times are often long there), if I can at least get to my appointments on time, I don't mind calling the bus for a ride home. I have a friend already that said she can take me to my August appointment.