Monday, January 12, 2015

Okay, so since my husband doesn't understand, I needed somewhere to put this. I'm scared. Terrified, actually. I've taken the steps required of me to start the process for surgery. I even talked one-on-one with what seemed like the nicest secretary of one of the doctors and she offered to help me try to fast-track everything. I got back with her the information she requested....I had to leave it all via message because she NEVER answers the phone at work. And she left me a message asking me to call her...and I did and she didn't answer again. And then she left another message telling me she WOULD be in the office the next day and to call her then...and I did. Several times. And left messages. And she hasn't called back. And that was in November. I even left one message asking the few questions that I need answered hoping if she called back and I wasn't able to answer, she could leave the answers on my voicemail. Work with the phone tag thing and all, right? That was November.

I have called her line and the main office line. I have left many messages. NO ONE is calling me back. What the hell? I don't get it. They don't answer. They don't call back.

These are the people that I'm going to risk my life with...and they can't even answer the phone or return a call in MONTHS. It's terrifying. What if they get some bloodwork back that shows an abnormality and my life could be saved if they just alert me and get me to the hospital...and they don't call? What is going on?

I'm going to try to call the rest of the week. I haven't missed a single call since the time the one girl said she would be in the office and I should call her and I did and never talked to her. I even told them on my messages that I had been trying to call for months, hoping that would bump me to the top of their call back list...and they still haven't called. I could say it's infuriating (and it is), but more than that, it's terrifying! I don't know what to do and, unfortunately, I don't have any other options.

Maybe I'm not allowed to have surgery...again...ever...

Maybe I should just give up.

*For the record - there are no other options. This is the best there is.*
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Member Comments About This Blog Post
    Not sure where you are planning to have it, but we have excellent surgeons up here in Morgantown. I realize it is a bit of a travel for you, but might be worth it. Hang in there and stay persistent. I do have to say though, I would switch doctors in this situation...
    2343 days ago
  • ERIN1128
    That is really obnoxiuos that they won't call you back...have you given them your cel phone and told them they can call you at any hour? The only thing I can think of, giving them the benefit of the doubt, is that they never get to your message till 5pm and then they think they can't reach you at work. But really, there's no excuse to let it go that long. I'm sorry!
    2346 days ago
  • no profile photo CD4764832
    I would just go to the office if you can. There could be a million different reasons, maybe the person you have been calling had an emergency, and has been gone, you just never know. But if you go there and don't feel comfortable, then find someone and somewhere else that does make you comfortable. But most importantly, don't give up, you are worth it!
    2346 days ago
    I'm with the others. This is no way to handle someone about to go under the knife. I understand there have been holidays but there is no excuse for not getting back to you since November.

    This is too important to keep calling them. You need to feel very comfortable with the surgeon and his/her staff. I would be looking elsewhere. I hope this works out very soon for you.

    2346 days ago
    That sounds very scary. Stopping by the office is good. But not returning a call since November. I would be looking for another doctor. I wouldn't want to put my life in someone's hands that is unresponsive. You have options. Hang in there. emoticon
    2346 days ago
    I definitely see where your fear is coming from. I would be nervous too. I agree with the others.... try stopping by the office and see if you can get anywhere. And by all means reevaluate if you don't get results that way. Good luck! emoticon
    2347 days ago
    Oh my gosh - I can understand why you are terrified!! I can't even imagine...being able to talk to the doctor and/or staff is critical so this is definitely a huge red flag.

    My suggestion would be to show up at the office and share your concerns. See where that takes you. If you still have major red flags and concerns, then definitely reevaluate. Maybe a better option will present itself in the meantime.

    Good luck!!!
    2347 days ago
    I would be looking around for a better office. I worked in a doctors office for several years and yes it does get crazy and the PA's may not make calls until late that evening or the next day even, but you shouldn't have to keep playing phone tag with them months later! Don't give up .. emoticon
    2347 days ago
    I think about the only thing you can do is show up at the office in person and explain your concerns and hopefully someone will listen and get you some answers. emoticon
    2347 days ago
    I would not put my health in their hands if they can not answer a simple phone call. what happens when you have a complication post op and have to get hold of them? I would continue looking for a surgeon. I have met my surgeon already a few times and my surgery isn't for 6 months still! Any questions I have he wants me to call HIM directly. So maybe you should keep looking around for a new surgeon?
    2347 days ago
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