hmm.. lets see..
Monday, September 29, 2014
I wake up at 6 am to go to work (on the few days that I work a month at a reg job).. Mind you I'm a receptionist at a Park/Resort.. My housekeeper didn't come in, nor did she call to let me know she wasn't coming in.. so I wait.. and wait.. An hour goes by and she doesn't show. So I had no choice to call in my other girl, who's already worked 7 days straight.. She lives two towns over, so I hated to do that to her.. but because she's the sweetest person ever - she came in.
Because it took her so long to get there however, when the clients came in that rented our clubhouse (for the evening) came in early it wasn't clean yet because she had to get to the guests that were already there -- I got yelled at.
Then. As the day progressed. It got very noisy so I couldn't really concentrate on my work that well.. But it was okay nothing I cant manage. Until my migraine set in. Someone came to pay the fee - wasn't happy with the price, so she refused to pay in full, and gave me what she thought was fair -- like I'm the one who sets the prices... really? And proceeded to tell me we were to expensive - yet she rents it every year.
When it came time to close up, a lady came to ask me what she needed to do about cleaning up.. I started telling her our rules that are in the agreement they sign when they book, but then another lady comes up and tells her not to worry about it, that the entire time they've rented it, they've never had to clean up. Which I've never heard up the whole time I've worked there (granted it isn't that long) but every day I'm there each CLubhouse rentee's clean up when they leave. EVery single one.
Sigh. I told her I didn't know I've never heard of that. I tried to assure her I'd find out. So I tried to call my first co-worker. The one that trained me, and the one they told me to call first with anything. No answer. Not surprising. Then I call the next rank up. No answer - very surprising. I have literally 5 mins left on the clock (technically) and I can't get the situation handled.. ugh.. not looking good.
So I got out a blank agreement and looked it over. It says that if the room isn't properly cleaned after the rentee leaves there can be a $25+ fee. I was reading it aloud, and I really didn't think she was listening because she was still talking to the other lady.. NOPE.. She started yelling at ME!! Accusing me of trying to charge her extra. I reassured her that I personally can't make that call. That would be my supervisor who's off and wont be back until the morning.
Theres way more too it then that but this is already sounding like a novel. The only plus side to today is hearing from a long lost cousin that I use to be really close too.. and finding out that she's thinking of signing up under me as a Beachbody Coach. I really hope she does cause I really would love being surrounded by her positivity as a personal trainer (she's the one who kinda got the ball rolling for me inspiration wise).