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So what would YOU do?

Friday, September 13, 2013

I paid a huge amount of $$ for that retro makeover and photo shoot, and after the owner promised I'd have the photos in one week...this coming Wednesday it'll be THREE.

I know she's busy, I know she's stressed because her business isn't good - but come on. It's not a good look to take someones' significant amount of money and just blow them off. Surely she understands that if I wasn't such a nice person, I could make things difficult?

I've been in business. A business person should be up-front. In my opinion, she should be contacting me and saying "I goofed. I deleted/whatever/blah blah blah your photos. Refund or reshoot?" Or even if she just said she forgot, I'd be happy. My daughter went to see her after the first week and she was quite rude to my girl. Didn't appreciate that at all.

I was willing to do what I could for her business, too. I even have friends eager to go do photoshoots with her. Pretty darned bad when I have to say "Umm....haven't seen the rest of my photos yet" when they ask.

So I'm thinking I'll give her til this coming Wednesday, and then I'll start with the pressure as in a phone call or a visit. She posted on Facebook a couple days ago that she had "8 lovely ladies coming in this weekend to be made-over and photographed" and all I could think was " they get their photos before I do!"

I've just never had to deal with this before. Any other time something hasn't been done as promised or arrived as promised, a refund or a replacement has been offered immediately. This one has me stymied and I think I'm too nice to deal with it.
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Member Comments About This Blog Post
    This suggestion may not go over very well, but I have found that treating people well--even those who do not treat you well--works better. For example, when you call her, and you should, you might want to start the call by asking how she is doing. If she complains about business being bad, you can say something like, "I can understand how stressful that can be, how are you holding up?" Then, before you go into the story about how your photos are so late, you might want to say something like, "You are such a talented make-up artist and photographer, I am so excited to see my photos. When I get them, I will show them to my friends--some of them may hire you too...that should help your business a bit. When do you think my photos will be ready?" Hold her to a DAY and TIME. If the photos are not ready when she says they will be, then you need to ask for a full refund.

    Some people avoid dealing with negative situations by procrastinating. She may indeed have done something that makes printing your photos difficult, or she just might be terribly unprofessional. But, at the end of the day, you want your photos. It is more important to be happy than to be right.
    1739 days ago

    Comment edited on: 9/15/2013 1:55:01 PM
    I would also mention that you will be posting on Facebook too
    1741 days ago
    at my company we will tell customers somthing can take 4-7 business days to process an dthey will call us later that morning and 2-3x a day for the next 4 days.
    I have a problem when people say "business is bad" but then they can't get get the job done. maybe that is why he business is bad. if she is not delivering on waht she promised then negative world of mouth gets to other potential customers.
    1741 days ago
    I agree with everyone else .. Call her and keep calling her ..if that doesn't work go see her and demand your money back or you will be seeking legal aid ...
    Hugs emoticon
    1741 days ago
    That's terrible.
    It's awkward but I have learned to only pay 1/2 up front (even to a friend) and 1/2 when the job is done.
    To answer- I think I would call every single day until I got what I paid for.

    1741 days ago

    Comment edited on: 9/13/2013 9:35:27 PM

    Call her NOW!
    And keep calling her!

    You may also tell her some of what you mentioned in this blog.

    BTW: We want to see your pictures, too.

    Next time, maybe pay only a down payment or something.
    1741 days ago
    Well, if she's nasty to your daughter, I wouldn't consider her a nice or wise business woman. Send her a certified letter~ either come through with the pics or I want a full refund. Put the ball in her court. You've documented it through the mail. Don't know how much you spent or what the costs of small court cases are in your part of the world, but you could pursue that if she fails to respond in a professional manner. I hate crap like that! *hugs* BB~
    1741 days ago
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