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A Banking Saga Raging Rant

Thursday, July 11, 2013

This saga started a couple of years ago when I bought a car.. a Subaru and not being the brightest bulb on the tree or the sharpest tack in the drawer.. I financed the car through Subaru motors finance... which somehow is processed by "Chase" bank.
I have been making the monthly payment on-line.
Well, things have changed and I wanted to pay off the loan.
So I went on-line and got the pay-off amount.. transferred that amount into my checking account and proceeded to try to make a payment for the payoff amount.
That is when I found out there is a maximum limit to the amount you can pay in an online payment.
So I set up a payment for the maximum amount. Then since that was not enough to cover the payoff amount I tried to set up a second payment...
That is when I found out you can only make one payment per day.
So the next day I checked to be sure the 1st payment had cleared then I set up another maximum payment.
The next day (day 3) I checked and the second payment had cleared and I set up another maximum payment.
That night I discovered a message on my answering machine to call an 877 (toll free) number. I tried the number and got an answering machine.
Day 4 - I tried calling the 877 number, it rang, got the standard this call may be record blah blah blah and told I would be transferred to an agent.. I ended up at a auto dealership in TX. This happened a couple of times... so I quit trying to call.
Took a break and went to do some other things that did not require a phone.
Later in the day... I went on line to see if my day 3 payment had cleared and got this message " we suspended your access to chase.com because of recent activity on your account." The phone number they gave me was the same one I had been trying to call originally.
This time I was connected to a person (in Manila, Phillipines), who transferred me to a person in TX, who transferred me to a person in Manila, back to TX, then back to Manila. Where I was told that the only way anything could be done was that I would have go to my nearest Chase bank branch which by the way is 100 miles away.
This phone tag-run-around took the better part of 2 hours. My blood pressure must have been sky-high and I was frustrated beyond belief. I was nearly in tears because I was so angry etc. And yes I said some not so nice things to the last voice on the phone. One comment was that I hope Chase was bought out by someone else. Another was even worse... I said he (it was a male voice with a male name) was as useless to me as tits on a boar hog. To each of these people I told them all I wanted to do was pay off a loan. Why didn't the bank want to take my money.
Anyway, I took a couple of deep breaths, called my bank that is 4 miles away chatted with one of the people there, and made arrangements to go in and see what they could do to help me..
We calculated what I had set up for payments, subtracted that from the final payoff amount quoted on day 1, added about $100 to that amount (to make sure that any accrued interest due or other charges I don't know about should be covered) , the bank cut a bank check for that amount and we mailed it off in that bank's envelope to the TX address in the monthly billing statement for payoff checks.
Now it is wait and see what happens when the envelope gets to TX.

The MORAL of this story.
If you are going to take out a loan be sure there is a local to you branch of the lending institution. Then if you want to do anything other the scheduled payments you can go in and talk to a live person in person and resolve you problem quickly without having a heart-attack or desiring to commit mayhem on some poor unsuspecting soul.

Needless to say I will probably never by another Subaru if I have to take a loan out and it has to be with Chase or another lending institution that does NOT have a local to me branch office.
Also I will be watching my mail... any mail ( other than a check and/or my car title) that contains a postage paid return envelope will be stuffed with the heaviest stuff I can find and promptly sent back to CHASE in the next post.

Am I angry... YOU BET !!
But I am feeling so much better after venting my rant on you poor unsuspecting souls. Of course, you didn't have to read all the way to the end. Maybe this will save someone else from this type of stress. Maybe this will have someone saying WOW, thank God that didn't happen to me.

Have a Great day, and a Better rest of your life.
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Member Comments About This Blog Post
    Well, that is quite a frustrating experience! We had a loan through a Chase Bank on our pickup, which I paid off last year with no problem to the tune of over $15,000. No problem! I guess it depends on the dealer you are dealing with as to what the terms of the loan are. That is crazy that they wouldn't let you pay it off, but of course, then they would lose all their interest!

    I also paid our car off last year, but that was considerably a lesser amount and through another lending institution. So sorry this happened to you, just another example of the power of big banks. That is like one major bank here told my daughter......."We are in the business of making money." She took all her money out, on the spot! Here's hoping everything works out for you! emoticon
    1798 days ago
  • L1LL1AN_M
    I've had a similar situation when I paid off the loan to my first home ... went round and round with the bank that based in another state and finally just paid the extra $100 because it was worth it to get my discharge of mortgage. Customer service is solely lacking in the financial business.
    1798 days ago
    I have a Chase card, that I got through another agency. I did not set out to get a Chase card because I DON'T WANT ANYTHING TO DO WITH THEM. They put me through hell trying to get them to give me a Deed in lieu of foreclosure on my son's property after his accident. Even with the court papers they did not immediately co-operate. I'm so tired of Chase and BOA I could scream. Judge's orders do not supercede bank/financial institutions privacy rules which has contributed to my blood pressure issues. The judge was amazed at the audacity of BOA when I was trying to find out who was auto billing him w/o continued consent. I finally figured out that the gym he belonged too continued to bill even after the letter from the lawyer advising that my son would not be able to return to the gym for a long time if ever!
    I feel your pain.
    BTW I paid off a loan in person just so I wouldn't have to deal with Suntrust anymore-that issue was related to my husband's death and their ideas of what "payable upon death" meant!
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    1799 days ago
    I know exactly what you mean! I've been thru that before!!!!
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    1801 days ago
    Hi Audra,

    OMG! I am so sorry you had to go through the ordeal. I do not know what else to say to you except I am glad it is almost over. I find that it is always a big hassle when you need to contact anyone on the phone regarding anything. It just takes forever, like hours before one can get issues resolved. I am also glad you feel better after you have a chance to rant here.

    Take care & have a fabulous weekend! emoticon

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    1801 days ago
    Oh--- what a nightmare for you! Thanks for the warning...

    Some months back I tried to get a replacement lid for my Tupperware cereal container. The local dealer didn't handle the problem. I had to call some guy in some foreign land, perhaps the Philippines-- and I was told I had to pay the shipping charge. I said-- I am not paying the shipping charge (which was more than the lid was worth)-- So this guy had to put me on hold and go ask someone about the "problem"-- He did say that this time the shipping charge would be waived. Hooray!
    Tupperware is guaranteed for life against cracking and my lid had cracked. (However, if it melts from heat, no guarantee) Ha.
    1801 days ago
    1802 days ago
    Yikes! You poor thing! What a hassle. emoticon
    1802 days ago
    Don't go with Ally either because they are just as bad as Chase!!
    1802 days ago
    Audra, I feel so sorry for you but couldn't stop laughing at your comments! One time trying to get an issue resolved and tired of speaking to people I couldn't understand, I slammed the phone down so hard I thought I broke it. Want to join me in a glass of wine?!?!?!

    We finally had a day that wasn't real humid and it felt so great but it's coming back. We just all needed the break. Have to tell you, I always look forward to your comments on my blogs. You make my day!!!

    Hope you have a better day tomorrow. Sending extra hugs your way. emoticon emoticon emoticon emoticon emoticon Mary Anne
    1802 days ago
  • BEFIT018
    I hate Chase Bank!! We did pretty much the same thing you did(sent off a bank check). It took them 3 months to apply it to the payoff & then they tried to charge us interest on those 3 months! I had our lawyer take care of THAT little problem. Never again will I deal Chase!
    1802 days ago
    My recent bank experience is that I took out a loan for $7,000 they lent me $20,000. I made them correct the mistake and fix the interest to boot. This was a Canadian bank. We don't have Chase here.
    1802 days ago

    I hate that when you go around in a loop on the phone endlessly repeating yourself to different people. Thank goodness you have a bank near you with some customer service. I hope it all gets cleared up. Funny, when you want a credit card to rack up debt no problem. When you try to pay off a debt then there is a problem. That is nuts! emoticon
    1802 days ago
    I agree that is ridiculous! I hope everything works out for you.
    1802 days ago
    1802 days ago
    I agree... Thank God it didn't happen to me. Absolutely ridiculous... Whatever happened t o customer service?
    1802 days ago
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