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FitBit Device Sync Working. Web Site & Dashboard Not!

Tuesday, June 18, 2013

12:30 AM

* Bought it at BestBuy.
* Wouldn't sync, nor could I log into web site until past 11:30 PM EDT.
* Called the support line twice:
. + Hung up on first time.
. + Told business hours were over for the day, the second time, though clearly my call was within business hours.
* Synch worked again at 7:30 AM, but dashboard and web site down again, this morning!

7:38 AM
* Learning curve issue? Yes! Fitbit's Not mine.

Tomorrow is another day. Still dog poo!
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Member Comments About This Blog Post
  • VICKY424
    I would return it and get a new one. I just got mine last week and I have not had any of those problems with it. The web site seems to be working. Once in a while it says I have not logged my sleep but other than that it syncs and logs everything the way it should. If you just bought that fitbit and you have all those issues I would think it is a defective device. An exchange might save you a lot of trouble if it's no good. I got mine off ebay used. It had badge history from the prior owner but I emailed fitbit and they wiped it out in their system so I could start new with the goals. I think it's a good product and if you get one that works properly you'll love it. Hope you are able to get it worked out. :)
    1801 days ago
    I would like one but have heard a couple of bad reviews.
    1802 days ago
    I've had issues with mine at times, and usually I have to recycle the web page "dashboard" a few times before the numbers jive with the numbers on my FitBit.

    Pretty much a random number generator, IMO...


    1802 days ago
  • BOPPY_
    It synched several times, last night. The mother ship is down.

    Still dog poo!!!!!

    Are you guys stockholders? The PR firm in charge of deflecting criticism? What? WTF,O?
    1802 days ago
    Took me a while to figure it out too. Once you
    are in sync, all will be fine.
    1802 days ago
    Learning curve?

    My husband and I have been using ours for several months without incident. Unless you count swimming with it by accident! LOL Still worked afterwards, but I do not recommend!!!

    It motivates us to get up and move around even on days we aren't hitting the gym. For me, that makes it worth it.

    Good luck to you. I know we are all different!!! emoticon
    1802 days ago
  • TLG71567
    I hope you get some help with it. That's frustrating. I have been going through something similar with Straight Talk. I hope they give you better customer service tomorrow. I was really thinking about getting one of the Fitbits, but now you've got me wondering. Hmm. Let me know how it works out. emoticon
    1803 days ago
    Not good service. I hope you can get it right.
    1803 days ago
    Once you get it working I think you'll love it. I got one through my our help was at work as well if something went wrong with it.

    Enjoy your Fitbit!
    1803 days ago
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