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RANT: My trip to WallyWorld

Tuesday, March 19, 2013

Had to go into the city yesterday for my 6 month dental checkup and cleaning. Yuck. Things went well . . . at least at the dentist's office.

After the dentist, I had to make a stop at WalMart. I don't like going there. I try not to meet or exceed my limit of one trip per year . . . but this trip couldn't be avoided.

I actually found a decent parking space and survived the dash between my car and the entrance without incident. Once inside, I went to work on my list only to find that they did NOT have the item that I made the trip for . . . even though I was told they did (otherwise I would NOT have made the trip).

Keeping a good attitude and a smile on my face and in my heart, I proceeded to the check out area. The store wasn't too busy and the lines were not bad. I saw an open register behind the register where a few people were in line to buy cigarettes.

So I proceeded towards the second register with 6 items in my cart. I made eye contact with the cashier and when I was just a few feet away, she called out loudly "Next person in line please" then she scrunched up her face and pointed directly at me, wagging her finger said loudly "Are YOU the next person in this line?"

People turned and looked at me like I was holding a bomb or machine gun! I was so taken aback that I looked at her, matching her volume and stated clearly "I will NEVER be the next person in YOUR line."

With that, I passed her register, turned right and circled back around, ready to leave my cart - and complaint - with one of the floor managers and walk out of the store.

But one of the clerks saw me, must have anticipated my intent, and asked if I was okay. I explained what had happened and she called one of the store managers over. Come to find out, the rude clerk was also one of the bosses. One that nobody gets along with. And the one that took my complaint, apologized profusely and said he was going to take care of it immediately.

The only reason I tell you about this is that there were times in the past that I would a) sulked and walked away, embarrassed and humiliated; or b) lost my temper, opened a can of whoop-ass and called in the flying monkeys.

But yesterday, my reason to follow through was completely different than it would have been before. It was NOT to defend myself or retaliate for what the rude clerk had done to ME or my ego. No. It was because treating another human being like that is NOT acceptable. She (the rude supervisor) is NOT superior.

As far as I am concerned, we, the consumers, pay her salary, and her behavior is NOT acceptable. And I believe we have every right for our voice of protest against such treatment to be heard.

Choose wisely the battlefield you want to die on.
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Member Comments About This Blog Post
    2340 days ago
    Yesss!! lol I LOVED the way that you told this story. Even more, I love the way that you responded. These days, we are often tried and tested at every corner. Society tells us, either directly or through implications, to respond with option b and go ballistic! I am so glad that you responded kindly and held your temper. Believe it or not, that is something beautiful that is being perfected in YOU. Also, who knows the affects that your response had on those watching (who would have also chosen option b). Kudos to you! emoticon
    2341 days ago
  • PEG2584
    Excellent response! I have a hard time standing up for myself. I almost always end up letting people walk all over me, excepting the embarrassment as my due. I wish I could ditch WallyWorld completely but I have halfway. Unfortunately, where I work, southern West Virginia, about all they have is WalMart. There really isn't much else. When I'm home in central Ohio, I never step into a WalMart.
    2341 days ago
    I love your blog! I too have boycotted Walmart because of a very rude "manager".. he accused me of trying to pass counterfeit money.. a single $20 bill, which I had verified at the bank the next day.. he said normally he would call the police and hold me!!!! That was many years ago and I've not bought a single item there since.

    Good job!!!
    2341 days ago
    Glad you were able to report the person to management. Hopefully it will be addressed and corrected. Enough of those kind of incidents usually get noticed and discussed with the person in question. At least you didn't let it ruin your day.
    2342 days ago
  • RAMONA1954
    Well done! Awesome! I hate wally world too and avoid it like as much as possible. Well played.
    2342 days ago
  • 123ELAINE456
    Good for You. God Blessings to You and Everyone. Have a Great Day. Hugs!!!!!!!!!!!!!
    2342 days ago
    Oh, the joys of Wally World! emoticon
    2342 days ago
    Glad you decided to speak up.She needs to be demoted and put in the storeroom.
    2342 days ago
    Good for you!
    You handled it better than I probably would have. I am not so sure I would have been able to keep my cool as well as you did.

    You handled it very well!
    2342 days ago
    Good for you!
    2342 days ago
    Way to stand up for not only your rights, but the rights of those who would feel too intimidated and timid to stand up for themselves. You are a hero of the consumer world.
    emoticon emoticon
    2342 days ago
    Well done. We can affect change and make the world a little kinder.
    2342 days ago
    Great blog and I'm glad you got a manager with a brain. I walked away from Wally world because not only was I treated rudely but the manager had brains to rival sea grass!

    Happy everything worked out.
    2342 days ago
    You handled that well. I'll never understand how a store clerk can act that way. You should be proud of yourself for your response.
    2342 days ago
    emoticon You kept your cool under stress!
    2342 days ago

    Comment edited on: 3/19/2013 12:16:54 PM
    Great blog!

    I have a real problem in this area as I allow people like this to just drive and screech all over me. My brother is totally opposite and seems to always get the call of me feeling he has to come, they better run because option b) loses his temper, and opens a can of whoop-ass is generally how he handles it.

    It's funny though, I stand beside him and I am like, well I would have handled it differently, in my mind that is, but I cannot handle my own, I am too nice! I really need to work on this and it looks like you are as well!

    Great job!
    2342 days ago
  • no profile photo HANSBRINK
    Congratulations! Someone taught me that there's a fine art in complaining. Don't complain to blow off steam or get even; complain to affect change and get what you want. Sounds like you've mastered it.
    2342 days ago
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