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Written and Mailed and What I'm thinking.

Friday, December 21, 2012

I did write the salon owner. I began with the good (I believe any criticism should be accompanied by praise). I told her how long we have been patronizing her salon and how much we like and appreciate our stylist. I even told her how I convinced DH to go there instead of getting his cheaper $10 cut at the local walk-in cuttery.

Then I told her what happened and how it made me feel. I signed my letter Very disappointed. With it being nearly Christmas I'm not sure I will get a response but I have made my mind up that IF I get an apology I will stay as we do like our stylist. If I get no response then it is obvious I need to move to a new salon. If that happens we will of course tell our stylist it has nothing to do with her and thank her for her years of service.

I am hoping that the owner will at least offer an apology and assure me that my business is as important to her as the next SKINNY person's. Time will tell.

So I look for life lessons in any situation as I know they all have them. The obvious one in this situation is to encourage everyone to treat others as they want to be treated (seems simple). I've decided to make up for the receptionist's hurtful remarks by challenging myself to do five random acts of kindness every day from now 'til Christmas.

Pressing On!

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Member Comments About This Blog Post
    1959 days ago
    emoticon emoticon emoticon
    1964 days ago
    Whether you get a response or not is moot. You have written to her from the heart and truth.

    That is response enough in my opinion. If you do get a response, so much the better.
    1965 days ago
    What a great attitude you have!! Pay it forward!
    1966 days ago
    You are only responsible for what you do and say.

    The owner will not know if you don't let them know.

    Stand your ground. You were not rude or crude, you just spoke the truth. I think too often we do not say with our words and actions, "stop! I am not going to allow you to demean me", because we fear that somehow "their" actions are warranted. No they are not!!

    Rude is rude... no good being rude in return. Good job!
    1974 days ago
    Good for you. If the owner REALLY cares, the receptionist will give you an apology--or she'll be let go. That kind of rudeness cannot be tolerated.
    1974 days ago
    You've done the right thing. You're giving the business a chance to correct things that shouldn't be happening.
    1974 days ago
    That is absolutely appalling!!! I sure hope she gets fired for such rude inappropriate behavior!! You acted rightly in writing to the owner. I hope you get more than an apology!
    1974 days ago
    1975 days ago
    I didn't hae a chance to read the story, but one always gets better response by communicating politely ( even when they are wronged. ). Hopefully, she will give you a free service and talks to the staff about professional behavior. if not, you are taking the high road, by not being bitter, and not putting yourself at hat level. It is tempting to get in someones face, but that fans the offence.
    1975 days ago
    emoticon emoticon emoticon
    1975 days ago
    Good for you...absolutely the right thing to do!
    1975 days ago
    Oh my God! I went back to read your original blog about what happened at the salon. I am horrified to say the least, my jaw is still gapping open! You definitely did the right thing writing the owner except I wish you would have asked for the owner at that very moment. What right did that nimble minded $6 an hour receptionist have to decide who does and doesn't get a thank you Christmas gift regardless of his or her size, appearance or even how much was spent. I hope to heaven you get a postive response from the owner, I pray the owner is a much more intelligent person that his or her receptionist and if he or she is will have the common sense to get rid of that idiot. You should never let some dim wit like that cause you to feel less important and certainly not to think it's not worth the work to keep heading toward your goals! You GO GIRL! emoticon emoticon
    1975 days ago
    You did the right thing. I hope that the owner responds promptly to your letter. I hope you included your phone number. If you don't receive a response in 3 weeks at the least, I would call the salon to see when the manager or owner is there. Then I would go and personally tell the manager/owner that you had written a letter, describe what you said in your letter, tell them you are through doing business with them and then go to your beautician and thank her or him for all the great years of service that was provided to you. Explain to the beautician why you are unable to return.
    Good luck in this situation and I really want to know how this all turns out.
    My husband has a new phrase. Instead of "do unto others as they would do unto you," he has changed it to: "do unto others as they do unto you."
    I always do random acts of kindness whenever I can.
    1975 days ago
  • JAMER123
    Good follow up!! Now if you don't hear back, be sure to follow what you said in your letter in leaving to go to another salon.
    emoticon emoticon emoticon emoticon emoticon
    1975 days ago
    Way to go!
    1975 days ago
    Good for you!
    I had to go back and read your blog to find out what happened, but I must say you are SO polite and classy!
    Which is more than that receptionist deserved!
    Your letter to her boss will hopefully get your point across and she can begin to learn just who the real 'good customers' are.
    1975 days ago
    Good for you! You absolutely did the correct thing, and it is especially great that you wrote a polite letter. And if you do have to leave the salon, you will again be doing the right thing, and for the right reason. I hope you have a wonderful Christmas!!
    1975 days ago
    good idea
    1975 days ago
  • JIBBIE49
    Great to see your blog featured in the Spark Mail. What an honor.
    1975 days ago
  • NEWMOM20121
    Good for you. I hope you hear back.
    1975 days ago
    emoticon emoticon
    1975 days ago
    Have a wonderful Christmas!
    1975 days ago
    Cool! You know what? Tell your stylist, too. She might be able to tell you if the receptionist is just a bia.
    1975 days ago
    Great attitude! I hope your salon owner understands how important it is to their business and their customers to acknowledge less than satisfactory experience.

    Regardless, your decision to pay it forward is great.

    Have a happy and healthy holiday season!

    Karen emoticon
    1975 days ago
    Good for you - what a great way to handle the situation!
    1975 days ago
  • JACKIE542
    emoticon , great! Taking the high road is so much better, you have proven you are a MUCH MUCH better person, good for you.
    1975 days ago

    Comment edited on: 12/22/2012 3:45:41 PM
    emoticon emoticon emoticon emoticon emoticon emoticon emoticon emoticon emoticon
    1975 days ago
  • DALID414
    Oh my! I read your previous blog and let me just say I would have asked for the owner ON THE SPOT!!
    What a biyatch!! I'm glad you wrote and hope you get a positive response.
    Keep your head up.
    1975 days ago
    Good for you!! Too often, people let stuff like that slide, and so nothing changes. You are not only promoting change in attitude through your letter, but your random acts of kindness too - you're amazing!! :)
    1975 days ago
    Good for YOU!!!!! Not many people would turn a negative into a positive as you are doing.
    Merry Christmas.......... emoticon
    1975 days ago
  • HEARTS116
    Great blog!!
    1975 days ago
    that is so hard to do - congratulations!
    1975 days ago
  • CICELY360
    good blog
    1975 days ago
  • B-FLAT
    I'm so glad you wrote the owner. I hope you get a response, but if not, I'm glad to see you have a plan of action in place.
    You are so great...I LOVE the idea of turning the receptionists bad into good with random acts of kindness! What a great idea!
    1975 days ago
    emoticon emoticon emoticon I was a stylist and managed a salon. There should always be a manager at a salon. I would have asked to speak to a manager as soon as the incident happened. If I was managing that salon at that time, that receptionist would no longer have a job.
    1975 days ago
  • MOMMY445
    good for you to take action! have a terrific day! merry christmas!
    1975 days ago
  • FARIS71
    Awesome of you to take the high road
    1975 days ago
    Hope your polite letter gets the reply it deserves - and an apology to you. emoticon
    1975 days ago
    I too am glad you wrote to the owner. I think that the receptionist at the very least should get a good dressing down. I would say that I'd like to see her fired as part of me would. But that might actually negate the lesson for her as she could vilify you as the cause and not come out of this better (which is a great goal). You can never be un-hurt, but just maybe she can be stopped from doing this and the from the thinking patterns that created her actions.
    1975 days ago
  • NCSUE0514
    I'm sorry. Apparently you feel you were treated rudely as a result of your weight. If you were, that was insensitive at the very least. I'm glad you let the person know how you felt about it. It sounds like you did so respectfully and without lashing out in anger, which is difficult to do when we're hurt.

    Kudos to you.
    1975 days ago
  • DAWN14163
    Just caught up on your blog. Firstly, may I add my voice to the many saying that that was a dreadfully rude receptionist you encountered. I'm pleased you have politely and graciously brought it to the attention of the owner. I hope they respond in a similarly gracious manner.
    I also hope that you aren't "reliving" this horrid experience and continuing to feel bad. You are a wonderful, strong, resourceful lady. Put this behind you, continue to love yourself and treat yourself good. You are so worth it.
    Wishing you a wonderful Christmas xx

    1975 days ago
    1975 days ago
    1975 days ago
    Really well done. Merry Christmas to you and yours..... emoticon
    1975 days ago
    Good for you!! You did the right thing. emoticon
    1975 days ago
  • DJSHIP46
    I think it's good to stand up for yourself and to let folks know when they've offended you... then I believe it's best to forgive, forget and move on. Merry Christmas!
    1975 days ago
    I'm glad you spoke up. You deserve an apology. The receptionists shouldn't have been so rude and if only certain customers were suppose to get the gift bags, then they should've handed them out differently as to not hurt the others that weren't good enough to receive them.
    1975 days ago
    Unfortunately this happens waaaaay to often and we just let it pass. Thank you for having the courage to stand up and not take this anymore!

    I left my salon after 6 years for reasons very similar. My stylist happened to be the owner. She never even called to see why I hadn't been back.

    I hope that things change at your salon!

    1975 days ago
    I'm glad you spoke up..way to gooooooooooo....
    1975 days ago
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