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Annoyed with the Doctor's Office

Thursday, December 06, 2012

So my A1c is 7.7, which means my average blood sugar is too high. I got the result via the health insurance's website almost a week ago, and I knew that was a problem; I've been tracking my diet and blood sugar much more carefully for the last 2 weeks, and I've been working out to bring the sugars down.
So, today the phone rings while I'm at work. I couldn't answer, because I was busy, so they left a message that my blood sugar is high and I need to have "tighter control" and "exercise more". That annoyed me terribly, because
a. that's the reason I got the blood test in the first place; they're telling me what I already know
b. I've had the result for 5 days, and they're just now calling me
c. I have a doctor's appointment for Friday to talk about the result; why have a secretary call me?
d. They should at least have mentioned that I did a good job getting the cholesterol down and keeping everything else in range
e. I know I need tighter control and more exercise, duh!
f. Never call a teacher before 3 p.m.!!!
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Member Comments About This Blog Post
    oh and I also agree with the teacher comment- hello?! We are BUSY!
    1994 days ago
    My mom, a former nurse, and now medical technology director, will be the FIRST to tell you that medical staff CAN be written up for violating HIPPA and many people who do get written up are requested to be through customer feedback- you can protect your rights
    1994 days ago
    When you go to your doctor's appointment, be sure and tell your doctor that you felt it was totally inappropriate for the receptionist (or whoever) to discuss your test results over the phone and give you advice. That is the DOCTOR's job.
    Especially in a voice mail message; they have no way of knowing that isn't a shared answering machine or voice mail box and that violates patient privacy rights. Most doctor's offices are VERY circumspect when they leave a message (often to the point of fear - such as when it's the mammography center calling to say "call us right away").
    A good doctor needs and wants to know what their staff are doing - if no one tells them they have no way to know what's going on, so do tell your doctor.
    1995 days ago
    I agree--they handled this poorly. You are doing a great job--you got your cholesterol down! Good for you! Keep Sparking! emoticon
    1995 days ago
    I hear your pain. It is ironic how the medical community processes information. If they had a secretary calll you that is beyond crass (and actually violates HIPPA laws).

    You know that you are doing the right thing. You need to pat yourself on the back for being on top of it!
    1996 days ago
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