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I hate sports stores

Saturday, September 15, 2012

I just finished sending this email to the president of a sporting store that I visited this afternoon

I just purchased a pair of shoes from your Kanata location.  I was helped by a young man.  He brought out three pairs of shoes and stayed with me as I tried the first pair on.  As I was trying on the second pair, he took a phone call.  I carried on as he assisted the person on the phone.  
I took off the second pair and tried the third.  When I finished, he was still on the phone.   So I tried the first two pairs on again (each time I tried them on I walked around the store).  

Then I sat and waited.  He continued talking and I finally said "perhaps you can tell them you will call back that you are with a customer".  He did not do so but in another 30 seconds or so the conversation ended naturally.

When he hung up the phone, he provided an off the cuff, automatic apology that ended with "but I was just helping this woman with. . ." I interrupted him and said but I am in front of you and she is on the phone.  Had the conversation been 1 minute I would have no problem with it. I am an extremely patient person. I understand that there is the necessity for balance in meeting the needs of all customers including those on the telephone.

I am a highly successful, professional woman who weighs 290 pounds.  I have lost 22 pounds in the last 8 weeks by walking.  I completed 5k charity walk last weekend which was a significant milestone for me. I was feeling good. I can't help but wonder if a fit, regularly sized person would have been treated in the same way.  I don't know, but at the very least, your employees should be coached on having some understanding and sensitivity about how challenging it is for an obese individual to shop in a sports store.

 I was starting to put my own shoes back on to leave.  I wish I had. To further my frustration, I wanted to buy a sports bra.  You had only one model for me to try on only.  They didn't fit.  4 pieces of plus sized clothes in the whole store!

So leaving your store, I felt pretty discouraged.  Your employee gave me a clear message that I was not important and by virtue of the fact that you only had available 4 pieces of clothing in the store that I could consider buying, the same message was given again.

I have bought my last 4 pairs of athletic shoes at your store.  Your willingness to address my concerns will help me determine if I will buy my next there.
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Member Comments About This Blog Post
    That stinks. :( I am sorry you weren't helped like you should have been. Also, I understand about not being able to find clothes in those stores that would fit. It's very annoying! They should definitely have plus sized clothes also. Congrats on walking your 5k! That is awesome!
    2036 days ago
    I just sent an email to a shoe company last night that was very similar to yours. Let's hope we both get an answer!
    2044 days ago
    your letter is completely justified and i hope it doesn't go unanswered. i sent one to best buy and it paid off!

    playing the devil's advocate: customer service is a thing of the past. one contributing factor is crappy pay. folks behind the registers should kiss someone's *** for $8.00 an hour? i know, i am behind that counter. but i still try to be as nice as i can.

    quick story. i was at the grocery store (corporate owned) and was helped by an owly grouchy mean woman. i asked what was wrong and it turns out her mother had passed away that very morning but if she didnt come to work she wouldn't have a job.

    2044 days ago
  • MOMKAT4310
    I believe you took appropriate action. It is amazing what a good letter will do.

    2044 days ago
    2044 days ago
  • RAFF73
    emoticon emoticon I am sorry to hear that your shoe shopping experience wasn't the greatest yesterday! I hope that you will get a reply back from your email. I think you have a lot of agreeable comments to the manager of the store. I hope that he or she will compenstate you for your time spent there waiting on the young man to finish on the phone. He could have put that person on hold and asked another employee to assist her. Great job on losing 22 pounds in 8 weeks! That is awesome! Keep up the great work! emoticon emoticon
    2044 days ago
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