Not Feeling It

Wednesday, January 04, 2012

I don't like being set up to fail.

I do dental billing. I bill insurances, and when the need arises patients. It is a job that I pretty much fell into and have been making a living (almost) at it for about 10 years now. I have never done any medical billing of any kind. They are different things completely, with different codes and definitions and programs and specializations and modifiers etc.

For reasons I cannot fathom (although I have some pretty strong ideas), my place of employment has seen it necessary to assign me an OB/GYN account. So now I have to do the billing for this office in Denver (I'm in Baltimore, in case you didn't know). I do not know what I am supposed to do. I have been given a big pile of paperwork and told to check things in a software program that I have never used and to verify things that I do not understand and to correct mistakes that I cannot see. Oh, and my job is riding on it. If nothing else, I lose my monthly performance bonus. That is the low end of the culpability scale. Of course, my bosses also decided to raise my monthly goal threshold for the site I was hired for (the dental office) by over 20% without informing me and with no discernible reason for expecting me to beat this new goal. I have been right at the line with the old goal, usually beating it by maybe 2-5% and sometimes falling short. So it was a solid number that was attainable if I worked hard. This new one? I do not see how it can be achieved. So again, set up to fail.

I am not liking this one bit. I am feeling really angry right now but I have no way of expressing it or releasing the pressure valve in my mind so as to keep me from doing something stupid. And I fear that I *am* going to do something stupid.

I don't like being set up to fail.
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Member Comments About This Blog Post
  • DOODIE59
    I understand your frustration -- the situation doesn't sound reasonable. I do agree with AZURE-SKY about approaching the supervisor to say you are excited about the new challenge -- then asking for training. The cynical side of me says that at least you can then argue that you were proactive about support/training when the criticism at month's end starts. Worst case scenario, you can leave for another job (because you bought yourself time to look) with some extra skills.

    Anyway, I hope you can resolve this to your satisfaction -- good luck.
    2691 days ago
  • no profile photo AZURE-SKY
    Have you talked to your supervisor about getting training in this new software program?

    Approach it as a positive. Tell the supervisor you're excited to be learning something new and expanding your skills. Then ask for the training, or if you could work with someone until you get up to speed.

    Good luck!
    2692 days ago
    I am sorry things are going in a bad direction at work. Venting here helps, I am sure. (Try not to let the "stupid" be binge eating, lol)

    On the other hand, with over 10 years experience in this line of work, could you start looking for another position?

    Good luck to you, whatever you decide to do....
    2693 days ago
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