Friday, June 18, 2010
Well, I hope I am all settled as far as service issues go. I had to deal with a company on an order shortage that I had placed. When I called on that, I reached a guy in India. I have found it very difficult to communicate with them. I have a southern accent and they just do not understand the numbers I am giving them. After repeated efforts to get him to understand the item numbers and why I was calling, he transferred me to Customer Service here in the states. That experience took less than 3 minutes for everything to be fixed and resolved.
I have to place and order for our little shop this afternoon and that was a 3 hours process because the website order form for wholesale is not user friendly. This company has recently changed owners and I was talking with the new owner last week and we were discussing the hard to use software. She told me that as soon as she was all settled in an making soom money (recouping her cost) this was one of the first things she wanted to improve She purchased the company from the former owner when he became ill and could not operate it anymore. She had been a dealer for a number of years and Hubby and I met her a few years back in Daytona one day when we were they meeting with the former owner. I am happy she purchased this as I was going to have to locate another wholesaler that was reasonable enough that I could sell to our customers. Every one I contacted was wholesaling at or more than my retail. That would not hve worked. Also she is going to give us information on some other products that we can get that will go along with our current business.
We had to go across town this morning to get te arm put back on Hubby's glasses. He has only had these for three months and the screw will not stay in. These are his regular glasses an not the safety glasses that he has to wear at work. They said they would probably have to replace the frame. I told him why not just do it today but they do not have any in at this time and they have some on order. I guess we will be going back over next week for that. While we were on vacation, I had to tighten the screw everyday as he could not see i without the glasses.
We came home and I was so tired. He usually lays down and takes an hour nap before he goes t work each day. i went in and curled up on the bed also as I was just exhausted. We both went to sleep and Little Miss Coco must has been confussed. She helps him take his daily nap, but I do not lay down with them. Finally she woke Hubby up and she kept trying to get him to realise I was there. Finally she laid between us when He told her it was okay I could take a nap also. She settled down as soon as he told her it was okay for me to nap also.