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Excuse me, Sir. Your attitude is showing.

Saturday, November 21, 2009

I made a run to the grocery store this afternoon. they were busy and I had a cart load. At the check-out lane, I maintained a pleasant attitude and greeted the cashier politely. I joked with a family member who had shopped with me as we waited for the groceries to be rang up and the cashier made a remark about my comment. The remark was off tone slightly and he excused the remark explaining that he had a bad week. He believed that someone owed him a good time. Who? he didn't say, but SOMEONE owed him a make up for his bad week. He complained about the store he worked for and complained about the pay and the benefits. I was disappointed in hear such. Where was the dedication and support of the place that employed him and pays him a wage weekly?

The grocery store is not the only place I hear these types of derogatory remarks from employees in a workplace. The place where I work seasonally, co-workers speak badly about management and the company in general routinely. It seems to be a common place to do so. When I was working full time, professionally, an employee could be and a couple times were, fired for "bad-mouthing" the company. Whatever would a customer think if they should hear such a thing. The customer doesn't understand that the employee is frustrated because they didn't get a promotion or because they had to work an extra hour during a particularly busy period. They only hear an employee saying how much the company "sucks."

I feel that it has become a habit with some folks. A form of venting that has gotten out of their control. It's company pride, no appreciation for an employment opportunity. At Wal-Mart the other day, I asked an employee if they had a specific brand. The employee snorted and responded, "Did you forget where you are?" Then preceded to tell me the only brands they carried were already on the shelf. I wondered if the employee forgot who I was...a customer. All this negativity in the workplace makes me sad.

Is it really so hard to put on a pleasant smile and greet the world, and the customers, with good humor and a little encouragement?
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Member Comments About This Blog Post
    It is too bad when you run across a growly employee. It can make the whole shopping experience kind of blechy feeling. So many wonderful words here that the spell-checker is loving lol.

    But I'm in retail and have been for a while and have encountered it from the other side where I've had employees bringing their bad day to work with them and inflicting it on others. We have a "Fake it until you make it" kind of thing where they are to, on a bad day, find something they will say to customers that is positive, or upbeat and they repeat it for every customer instead of banter or chatting if they have to.

    Grouching at customers will get an employee sent home, but it won't get them fired. I'd have to pay unemployment and I'm not doing that lol. Increased unemployment insurance costs go right on the price tag so nobody really wins then. But I do send them home. When I'm a customer I don't want grouchers wrecking my shopping experience and I don't like it from my employees either.
    3089 days ago
    I've read a couple of articles recently that have said how much service has improved since the economy has tanked. I understand how that should be true, but I just haven't seen in played out in real life. Stay positive!
    3132 days ago
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