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SPARK_COACH_JEN Posts: 65,997
10/11/13 7:27 P

Here are some things that might help:

- Remove the Spark Syncpoint dongle from the USB port (if it is still in it) and
reinsert it. Run the program again. You can download
the program again if needed from here:

-If you have more than one USB port on your computer, please try installing the
dongle in each of them and rerunning setup to see if one of those ports works.

- If you have other USB devices plugged in, please unplug them if possible and
try re-installing the Spark then. If it is a keyboard and mouse dongle and you
can't unplug it, then please try putting the SyncPoint dongle and the
keyboard/mouse dongle as far apart as you can. You could even try putting
something between them if you can't get them farther apart.

- WiFi access points and other wireless devices "may" cause interference as
well, so being away from that stuff might help as well.

Hope that helps,

Coach Jen

SPARKIE62 Posts: 4
10/11/13 6:36 P

I just purchased an activity tracker, for about 6 hours it worked great.....I put it on around 8 am, around 1:30 got a full report. When I got home a 5, took another long walk, then came to the computer to upload the data. The 'dongle' has not light at all. when I 'slap' the device 5 times, it has all green lights, showing that the battery is fine and I've met my 'quota'. upload to the site! I"ve removed/replaced the dongle, red light flashes, then no light at all. Help?

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