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ANDILH Posts: 1,543
2/22/14 11:58 P

As awful as this might sound, I don't think that having certain expectations is necessarily being negative. I worked for a psychiatrist who didn't bill the insurance companies for a long time. I could tell by the end of the first conversation I had as the intake person what that person would be like as a patient.
Sometimes what others call negativity I call realistic. Sadly it's a reality that many people can't afford their own medical care, let alone that of their pets. No matter how much you may love your pet, even the most reasonably priced vet care might be too much. I'm extremely lucky in that because my vet has VERY low costs (she is mobile with no office), she is able to pass the savings along to us. She also allows some long term clients (I've been with her nearly 10 years) to make payments on some services if I can't afford to pay it all up front. I realize not all vets can afford to do that, and that not all people would make the payments. She only does it for people she believes will make the payments. Which goes back to expectations.
Sometimes people will surprise you and be better than expected, sometimes worse than expected. But after being in any field working with any demographic, after a while you start to build up expectations, which is perfectly natural. It only becomes a problem when that slips onto the client/patient.

LADYCJM SparkPoints: (57,456)
Fitness Minutes: (36,342)
Posts: 2,545
2/22/14 1:55 P

Check out a book by Liz Jazwiec called EAT THAT COOKIE. It's about workplace positivity and how and why to improve your own work outlook. She writes about positivity in the hospital environment but the lessons are readily applicable to any work situation.

It's an easy read and the lady is funny.

ROSSTECH215 Posts: 47
2/20/14 5:50 P

It doe get tough but when it boils down to it, it's a business. We try to keep our prices reasonable while still making a livable wage. Just isn't always easy.

JOYCECAIN SparkPoints: (137,945)
Fitness Minutes: (95,505)
Posts: 3,627
2/20/14 2:47 P

I understand how you feel. A lot of people have the pet, and want it taken care of, and find a way to make sure they have funds for their pets needs. I couldn't do your job. Money is so tight for people these days, Remember that you see these people everyday, and you have had some rough experiences. Keep up the good work.

ROSSTECH215 Posts: 47
2/20/14 2:14 P

This has nothing to do with food or working out, but I wanted to speak my mind.

As a veterinary technician I see all sorts of people in and out of the office. Those with money, those with none. Some who get upset because we charge for services, and some who are religious about bringing their pets in for annual visits. After a while you get familiar with how each client will be before you even see them. The other day I took a phone call from a client and after hanging up my first assumption was that this person would likely not have the money for the treatment of her pet, and we would have to deal with that at the counter. When the client came in, she was very friendly and at the end of the visit she scheduled the necessary surgery we recommended to her and she paid for it in advance. Boy did I feel guilty for thinking the way I did and making a stereotypical assumption. I really need to start giving people the benefit of the doubt. Sometimes it is hard, given my demographic location, but really you find nice people in some surprising places.

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