You may need to check to see if the "never email me" box has been checked. If that is checked, then your email provider has been returning our emails. With AOL, they do that somewhat often as they limit the number of emails that come in from someone in a certain time period. If you uncheck that box and then save your settings on that page, you should be able to check the exercise of the day box and save your settings again. But if you notice that the emails stop coming in, then you may need to try using a different email provider for your SparkPeople emails.
It's happened again today, so I dug around some more. In my Apple mail client there is the option to view the raw source (under View, Message). The raw source shows the code for the entire email, and I was even able to find the code for clicking the box to claim points. I copied and posted this code into my browser and it behaved as if I'd clicked the link.
Here's my latest theory. I have an Apple Mac and an iPhone. I use iCloud to synchronise between the two. At the weekend I rarely download email onto my phone. During the week I often check my mail on my phone while at work. So I'm thinking that iCloud is the issue.
I'm going to experiment with this some more - maybe find out if you need to open the mail to cause the problem or merely download it.
It was OK over the weekend, then Monday's email wouldn't display. Today it was fine again. I'm thinking maybe there is something embedded in some of the mails that Apple's mail client doesn't like. It's odd that the iphone can display it though. Also, Apple macs aren't that rare so I would have thought other folks were reporting it.
I can view it on the internet but the message I am getting in my email is:
Thanks for choosing SparkPeople! Please enable HTML to see this message.
You received this email because you signed up for one of SparkPeople's email newsletters. To unsubscribe please click the link below or send a letter or postcard with your email address to: SparkPeople.com, 4392 Marburg, Cincinnati, OH 45209
As I said, HTML is enabled and works for all the other messages, so something has changed in the content of all these messages that is affecting my email client. Also, the weekly newsletters don't contain a link for me to view them on my email preference pages
No that's not it. As I said, I get several other emails each day, though I notice there has been further degradation today.
The email notifying me of your reply is fine, as is Best of Spark People, SparkPeople recipe, Spark People community highlight and Sparkpeople's Healthy heart newsletter. Living with diabetes news letter does not work and neither does Sparkpeople: Getting over your GERD. Sparkpeople Exercise of the Day is still out of order.
This has only started happening this week and it's getting worse by the day. I can see them on my iphone, but when I click through from them I have to log in. The log in screen doesn't work on iphone because an advert obliterates the password box, so it's getting a bit difficult.
Is there a place where we can report technical faults?
I've been getting the Exercise of the Day email for ages, along with others, but this week it no longer displays on my Mac. The message contains nothing except an instruction to turn on HTML and a link to unsubscribe. I have to use my iphone to see the content and if I want a point for reading it I have to log in again because I'm using a different machine.